Manager, Healthcare Partnerships

Position Summary:

The Manager, Healthcare Partnerships is responsible for the overall operations of various Home Delivery program implementations, team selection and development, program growth and development and overall success of the program. This includes, but is not limited to, reporting, communication, compliance, coordination with internal and external entities as well as follow-up quality information through surveys. Internally, will have a strong alignment with Philabundance Community Kitchen (PCK), Food Sourcing, Distribution, and key community partnerships. The development, welfare and guidance of the internal teams is aligned with this position’s leadership.

The Manager will provide key information to support strategic planning and coordination of the organization's programs, projects, and policy positions as it relates to the Healthcare Partnerships, including Home Delivery.

Competencies:

• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.
• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.
• Integrity: being honest and showing a consistent upholding of strong moral and ethical business values; striving to do what’s right.
• Interactions: displays a positive and constructive attitude, demonstrates good personal and professional conduct, and provides good customer service to internal and external stakeholders.
• Collaboration: develops relationships and works effectively with people across the organization, regardless of location or background, to achieve organization goals.
• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes, and seeks feedback to improve quality as needed.
• Urgency: high degree of productivity, uses time wisely and can prioritize effectively; actively seeks out new assignments, and supports others when available.
• Judgement: uses proper judgement to make sound decisions, analyze and solve problems, and considers short and long-term impact to other team members, processes, etc.
• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Primary Responsibilities:

• Maintains accurate data and helps provide partner activity reports with key metrics and trend analysis.
• Executes solutions for problem areas, drives improvements and the resolution of roadblocks, aligns with budgetary guidelines.
• Predict immediate and future workforce needs; manage work planning, performance, training, and staffing.
• Proactively prepares for growth and aligns with budgetary guidelines and future needs.
• Manages innovation and the integration of the Home Delivery Program.
• Strong alignment with food sourcing, PCK, transportation, and development teams. Works closely with other departments to launch, sustain and grow programs and events
• Strong management of team development, succession planning, consistent performance, rewards, discipline, and training. 
• Lead a team to manage participant enrollment, order placement, communication with participants - including program evaluation - and support their professional development.
• Plan and execute Community Cook-In events in coordination with funders and cross-departmental teams.
• Produce resources related to programs and events that clearly communicate objectives and impact of Home
• Delivery Programs and related Health Equity work.
• Support Community Food Access team with special projects and events that help address root causes of food insecurity.
• Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress.

Other Duties:

Assist the Community Food Access team, Partnerships Department and strategic organizational goals as needed.

Education Achievement:

• High School Diploma or GED preferred, additional education preferred.
• Extended Degree in Marketing, Business, Social Services, or related topics a plus.
• Food Safe Certification, achieved within 30 days of employment.

Work Experience:

• A minimum of 3 years of experience in a business-to-business relationship development role within customer service, sales or influencer leadership role with direct ownership and influence of the goal outcome.
• Minimum of 2-year direct management experience complete with hiring, performance management, training and development responsibilities.
• Basics of management including attendance, performance, rewards, discipline, and training required.
• Previous experience developing and implementing highly effective and cohesive teams in a leadership role.

Preferred:

• Previous experience working with low income, underserved, migrant or communities in need is highly preferred.
• Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
• Previous experience with food, food storage and distribution. ServSafe certification a plus. (Must be willing to achieve within 30 days of employment.)
• An exceptional communicator, both in writing and orally; previous public speaking or teaching experience highly preferred. Ability to speak multiple languages a plus. Fluency with Spanish or Mandarin highly preferred.
• A deep commitment to Philabundance’s mission

Required Skills and Abilities:

• Strong organizational and communication skills to guide a team and provide leadership team with necessary information, reporting, metrics, trends, on an ongoing basis.
• Must be tenacious in approach to achieving goals, influence others positively.
• Successful experience with problem solving and possesses ability to stay nimble in an evolving environment.
• Ability to establish, implement and maintain metrics aligned with activity and insight to identify trends and motion impacting the success or need for change within the process and organization.
• Strong capability to create and manage budgets, leverage databases, produce timely reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams).

Physical Demands:

• Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.
• Up to 25% of travel is required. Must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid driver’s license if using company vehicle.
• Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.
• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.
• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.
• Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.
• Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.