Deckhand

JOB DESCRIPTION

Position Title: Deckhand Department: Executive Charters & Tours

Salary Range: $15.00 Reports to: Executive Charters & Tours Manager

Employment Status: Seasonal FLSA Status: Non-Exempt

POSITION SUMMARY
Address and respond to guest arrivals/departures, needs, requests and customer service. Maintain proficient boat piloting skills in order to pilot under the direction of the captain onboard. Interact with staff, supervisors, managers and guests to insure that all equipment are onboard. Work under the direction of the captain to insure that all duties and tasks are accomplished in a timely and effective manner.

ESSENTIAL FUNCTIONS & DUTIES
• Effectively provide historical, geographical and cultural information on all Charter customers.
• Maintain proficiency in boat piloting skills as directed by management and the captain onboard.
• Maintain and convey a thorough knowledge of all Charters regulations and policies.
• Maintain a clean, orderly and safe work area.
• Maintain enthusiasm and morale for yourself, team and others while working cohesively with all other APM departments.
• Incumbent is primarily responsible for assisting pilots and supervisors with daily tasks.
• Provide excellent customer service and maintain a polite attitude to promote professionalism and a high standard of excellence.
• Proper and immediate handling or notification of management concerning hazards or problems.
• Possess the ability to react productively to other duties as reasonably assigned.

QUALIFICATIONS
Minimum of sixteen (16) years of age with a valid driver's license. Must demonstrate experience & use of marine radio. Ability to demonstrate communication skills and good interactive skills with guest. Water vessel/boat experience mandatory. Excellent customer service skills and ability to interact with customers in a positive and professional manner.

EDUCATION
High School Diploma or GED preferred. No minimum requirement.

EXPERIENCE
Experience with boats and good sense of how boats operate in conjunction with docking procedures preferred.
Experience is preferred with customer relations related to the recreational industry with heavy customer interaction and in a positive team oriented atmosphere.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.
• Good verbal and written communication skills.
• Ability to interact calmly with both customers and employees under stressful conditions.
• Ability to stand on feet for several hours straight during shift.
• Possess motor skills to balance and stabilize on uneven, moving surfaces.

WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.