Jewelry Specialist

Role Overview

The Jewelry Specialist is a highly engaged seller who is equipped to take care of Dover Street Los Angeles’ clientele. This person’s number one priority is to maximize sales and build long-term, high-value relationships. The Jewelry Specialist is a jewelry authority and skilled seller, and serves as a key store resource and leader for jewelry education and selling techniques. The Jewelry Specialist provides the highest level of service to clients, assisting them throughout the store with all personal needs. In partnership with the Department Manager, the Jewelry Specialist builds community and personal relationships that drive goodwill and volume. They are the ultimate brand ambassadors.

Key responsibilities

• Maintain a customer-centric mentality while maximizing sales and building long-term, high-value relationships
• Demonstrates expert styling and brand knowledge, particularly in the Pocket Shop area.
• Achieve personal sales, clientele goals as well as contribute to increasing the store’s overall conversion on a daily basis.
• Achieves Jewelry's monthly sales target through personal sales, store education, and strong replenishment and organization of FOH and BOH.
• Strategize own business to increase individual productivity through styling and successful outreach
• Maintaining a Customer Book of key clients and VIP’s
• Clear understanding and maintenance of Jewelry Space VM standards, as well as overall VM standards in the store and on the floor. Participate in Jewelry VM Flips monthly
• Participate in operational responsibilities including deliveries, cycle counts, opening and closing procedures, replenishment, and store FOH & BOH standards.

Key Skills:

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self-starter able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable of working to deadlines / ability to prioritize / optimal

Key Requirements

• Retail sales and expertise within a jewelry business for at least 2-3 years
• Specific understanding of the Comme des Garçons aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficial
• Specific understanding of the store’s jewelry brands, as well as understanding of carat, cuts, different types of stones, and various metals
• Excellent written and verbal communication skills
• Ability to work a flexible schedule based on department and store/company needs, which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality are required.