General Manager

JOB PURPOSE:

The General Manager oversees a health and wellness program for first responders, as well as facility operations for the Health and Wellness Center in El Paso, Texas. Responsibilities include strategic planning, financial management, facility management and ensuring seamless delivery of services for clients. The role encompasses responsibility for budget forecasting and execution, human resources, customer service, client relations, operations, tenant management, and all other duties typically associated with program and facility management. The General Manager will lead efforts to maintain a high standard of care and service across various offerings, including behavioral health, physical therapy, fitness classes, yoga, meditation, psychiatry, massage therapy, and acupuncture.

ESSENTIAL JOB RESPONSIBILITIES:

• Oversee and manage all daily operations, ensuring all programs function effectively and efficiently.
• Develop and implement strategic plans to optimize center operations and enhance service delivery for the facility and program.
• Manage the budget, including forecasting, financial reporting, and executing cost-effective solutions.
• Supervise and support staff, including hiring, training, and performance management, fostering a collaborative and professional work environment.
• Ensure exceptional customer service and maintain strong relationships with clients, including veterans, first responders, and community members.
• Oversee tenant management, including lease agreements, communication, and collaboration with external providers and stakeholders.
• Collaborate with program leaders to evaluate, maintain, and improve service offerings such as behavioral health, fitness, and complementary therapies.
• Monitor compliance with policies, procedures, and regulations to ensure high-quality, safe, and ethical operations.
• Lead marketing and outreach initiatives to raise awareness of programs and attract new clients and tenants.
• Conduct regular reviews of Key Performance Indicators (KPIs) to evaluate program success and identify areas for improvement.
• Work closely with senior leadership to align program and facility operations with organizational goals and mission.
• Represent the facility and program in local, state, and national forums, promoting partnerships and advocating for the program’s services and mission.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS: 

EDUCATION: Bachelor’s degree in business administration, non-profit management, public health, or a related field required; master’s degree is preferred but not required.

EXPERIENCE: Minimum of two (2) years of experience in program management or a leadership role within a health, wellness, or related setting. Minimum of two (2) years of experience in facility operations. Experience with financial management, customer service, and operations management is essential. Familiarity with health and wellness programs and working with diverse populations, including first responders, is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record. Certification in wellness, fitness, or health-related disciplines is a plus.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be flexible to work evenings and weekends as required.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.