JOB SUMMARY

Under the supervision of the Donated Goods Manager, Donated Goods Manager in Training, or Donated Goods Assistant Manager, the Donated Goods Supervisor is responsible for maintaining activities to ensure maximum revenues and effectiveness. The Donated Goods Supervisor may be responsible for their location in the absence of the Donated Goods Manager or Donated Goods Assistant Manager.

ESSENTIAL DUTIES

Responsible for coaching, training, safety, monitoring daily use of POS and WMS systems, equipment, and supervision of all location personnel in accordance with Agency policies, procedures, and work instructions.

Responsible for ensuring a safe working environment. Instilling proper attitudes towards safety and ensuring work is performed in a safe manner. Constantly watches for and corrects unsafe conditions.

Assist in achieving daily sales and processing goals.

Assist in maintaining merchandising standards and merchandise rotation (i.e., pull schedule).

Sets example for all staff. Leads by example. Enforces the work schedule, break schedule and Agency policies in the absence of Management.

Demonstrate and promote superior customer service both internally and externally.  Leads by example and expects the highest level of customer service from all employees. Handles employee/customer/donor complaints in a fair and impartial manner.

In the absence of Management, responsible for timely submission/updating of all required reports including daily/monthly sales recap, transportation needs, labor planner, safety, and personnel-related forms.

Ensure the effective and secure handling of all products, from the point of receipt through the process of warehousing and distribution to stores. Assist with cycle counts and inventory to ensure the DC remains within guidelines of error/shrink.

May assist the Warehouse Manager in overseeing, monitoring, and meeting salvage and recycling monthly revenue goals, including but not limited to, textiles, metal, cardboard, and electronic waste. Ensuring all recordkeeping is timely and accurate. Report emerging trends, issues and needs in an accurate and timely manner.

May perform opening/mid/closing functions as assigned. Accurately handle money involved in the store   operations, including daily register balancing, banking, and change.

Work to reduce the possibility of pilferage and burglary.

Ability to train all entry level positions up to Supervisor positions.

Ability to perform and support as needed in all areas of operation.

Support the Agency’s Work Services program and volunteer programs in accordance with Goodwill’s Mission.

Travel needed for coverage of alternative locations, training, and reasonable suspicion process.

Regular attendance is required to perform essential functions of the job.

SECONDARY DUTIES

Performs other duties as assigned by Management.

Support in other store locations as assigned by Director of Donated Goods.

MINIMUM REQUIREMENTS

Education Required:   High School Diploma or GED from an accredited school.

Experience Required: Two years’ supervisory experience in retail sales or equivalent.

JOB SPECIFICATIONS

Knowledge Required: Knowledge of general management and supervision principles, merchandising, pricing, inventory control, basic knowledge of cash handling and bank procedures, understanding of customer service, and knowledge of safety and security.

Equipment Used:         Point of Sale system, calculator, cash mate machine, safe, alarm system, time recorder and ticketing equipment, telephone, voice mail, hand truck, pallet jack, power lift, forklift, product storage, labeling and processing equipment, Personal Computer.

SKILLS/APTITUDES/TEMPERAMENTS

Must always demonstrate a high level of professionalism.

Ability to plan, prioritize, lead, and motivate self and others to achieve assigned outcomes.

Ability to maintain a steady pace throughout the workday.

Ability to effectively resolve customer service issues.

Ability to assign duties, train, supervise, and monitor activities of staff.

Ability to write and speak effectively in English.

Ability to communicate effectively with customers, employees, and other Agency personnel.

Ability to interact with people with disabilities or barriers to employment, in support of Agency mission.

EMOTIONAL EFFORT

This position requires moderate emotional effort involving low to high customer involvement (internal and external) with occasional maximum emotional effort required in resolving conflicts with the ability to problem- solve, prioritize work assignments, and work well under pressure.

LICENSES/INSURANCE/TRANSPORTATION

This position requires access to reliable transportation, a valid and current driver’s license, and valid and current automobile insurance in the driver’s name.

JOB SETTING

Work environment is fast paced with high activity/demands. Flexible work schedule, including evenings, weekends, and holidays. Variable working conditions, exposure to extreme heat and cold – temperature ranging from 45 to 115 degrees.

PHYSICAL DEMANDS

Ability to ambulate, reach and lift up to 35 lbs. Ability to bend/lift from waist. Ability to stand for extended periods of time. Good eye/hand coordination. Good dexterity in upper extremities and upper torso, moving from side to side, bending at the waist.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally and informally, either orally or in writing.