Customer Service Representative

The primary responsibility is to provide inside sales support and account management for existing and new customers providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner

Collaborate with Sales team members to ensure customer satisfaction on new and existing projects

Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping

Identify and build effective business relationships with key customers

Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow

Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met

Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases