Medical Case Manager - Seattle
Job Details
Seattle-Capitol Hill - Seattle, WA
Full Time
4 Year Degree
$21.05 - $22.48 Hourly
Nonprofit - Social Services

Lifelong is a non-profit agency that is committed to preventing the spread of HIV, and to providing practical support services and advocating for those whose lives are affected by HIV and AIDS and other chronic illnesses.



A Medical Case Manager links HIV+ individuals who experience multiple services needs to a continuum of health and social services within their communities. Through partnering with clients and their supports, health providers and other social services, and a multitude of internal programs; our staff strives to improve the health and well-being of HIV+ community members while eliminating new HIV transmissions. The Case Manager reports to their designated Regional Services Manager. This is a fulltime, non-exempt, union, regular position.




Medical Case Management


Client Services: Allies with and advocates for clients as they navigate healthcare engagement. Conducts comprehensive assessments to inform individualized service plans, linking to needed health and social services within the public and private arenas. Connects to health coverage programs to ensure high quality continuous care. Coaches health promotion and medical self-management, including adherence to treatment plans. Monitors progress of service plan and makes adjustments, re-assessing as needed. Coordinates with a variety of medical and service providers to arrange appropriate transitional care services. Educates, supports and promotes risk reduction with clients and their communities.


Program Responsibilities: Develops knowledge of HIV care and prevention information and systems. Networks with community providers and partnerships for improved service delivery and strives to reduce HIV-related stigma. Maintains electronic file records as required by funding sources. Performs other related duties that help support the MCM program and move clients toward achieving their health goals.


Organizational Responsibilities: Builds awareness of Lifelong’s programs within the community. Attends clinical trainings, individual supervisions, team meetings and all-staff meetings. Upholds professional boundaries, professional ethics and strict confidentiality protocol. Maintains regular and reliable hours as negotiated with your supervisor. Works for the inclusion and celebration of a diverse working environment and clientele.

  • Bachelor’s degree in related field, Master’s degree in a social service field is desirable.
  • Three years of professional experience, including two years of experience related to advocacy services, case management or similar work with the public in a direct service setting.
  • Familiarity with individuals who experience health disparities; including complex chronic health conditions, behavioral health barriers, chemical dependency, poverty, and stigma-induced isolation.
  • Comfortable working with individuals along the entire continuum of diversity; including but not limited to varying abilities, race, class, gender identity and sexual orientation.
  • Strong working knowledge of Microsoft Office suite and experienced in database entry with attention to detail.
  • Ability to communicate clearly and professionally in both verbal and written form.
  • Enjoys the collaborative team environment while being self-organizing and autonomous.
  • Demonstrated ability to work effectively under stressful conditions.




Candidates for employment at Lifelong should be aware that this is a unique work environment in which topics of sexuality and sexual orientation are an integral part of our everyday prevention and care work and are often discussed openly. Individuals who are uncomfortable with such topics, discussions and the occasional related graphic representations may choose not to work at Lifelong.