Lifelong's mission is to empower people living with or at risk of HIV/AIDS and/or other chronic conditions to lead healthier lives.
The Housing Case Manager provides individual attention to residents of area Tiny Home Villages. Each person will have an individual housing plan with tasks for the worker and the applicant to maximize their independence, acquire the most stable housing possible, and connect each person to healthcare and treatment while measuring health outcomes in addition to housing outcomes. This position will work with clients that have significant mental health and substance abuse issues and will provide a variety of mental health interventions geared to help residents successfully exit the village into permanent housing.This is a full time, non-exempt, union position.
Maintain effective, timely, and thorough communication in all direction to ensure co-workers, partners, community stakeholders, clients, funders, and management are well-informed and knowledgeable of the status of the client issues and any program and related issues or projects. Keep clients and case managers apprised of adjustments and changes in the program.
Client Service/Quality Assurance
Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations. Work with vendors and clients to respond to complaints, enquiries, and questions. Maintain secure and confidential client information. Participate and maintain initiatives developed and implemented by the Quality Assurance Department.
Maintain an assigned caseload by processing incoming applications/referrals and process transitions when clients are discontinued for any reason. Process all applications/referrals in a timely and accurate fashion. Resolve client issues as they arise and maintain ongoing communications with clients, and case managers regarding status of applications, client placement and status. Manage initial, ongoing, and ad-hoc payments and support team member when workflow is unbalanced. Maintain accurate and up-to-date client records in the client data systems.
Serve as a technical resource with experience assisting clients from diverse backgrounds, with disabilities, and possible housing barriers on matters related applying, procuring and sustaining various milieus of available housing. Additional technical benefit to have an understanding of housing assistance programs offered by Ryan White and HOPWA housing assistance programs. Have a working knowledge and understanding of the impact of the current housing crisis in this region; its significance clients overall health and well-being. Along with working knowledge or training related to the Landlord /Tenant Laws of the City of Seattle/King County.
Research and Analysis
Engage critical thinking skills to conduct thorough and comprehensive analysis and research. Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to client application/referral issues. Conduct thorough research and complete investigations in matters related to anomalies in the program.
Serve as client advocate; working with client, property management, or housing support agency to ensure a successful placement in an Emergency, Transitional or Permanent housing opportunity. Supporting and assisting as needed with current housing placement, successive housing opportunities, and following through with client on any housing retention issues that may arise in the future. As necessary and appropriate, provides guidance for client self-advocacy, make referrals to advocacy or case management services, or advocate for clients.