Housing Case Manager - Tiny Villages
Job Details
SLU Tiny Village - , WA
Full Time
$21.05 - $22.42 Hourly
Nonprofit - Social Services

Lifelong's mission is to empower people living with or at risk of HIV/AIDS and/or other chronic conditions to lead healthier lives.

The Housing Case Manager provides individual attention to residents of area Tiny Home Villages. Each person will have an individual housing plan with tasks for the worker and the applicant to maximize their independence, acquire the most stable housing possible, and connect each person to healthcare and treatment while measuring health outcomes in addition to housing outcomes. This position will work with clients that have significant mental health and substance abuse issues and will provide a variety of mental health interventions geared to help residents successfully exit the village into permanent housing.This is a full time, non-exempt, union position.



Maintain effective, timely, and thorough communication in all direction to ensure co-workers, partners, community stakeholders, clients, funders, and management are well-informed and knowledgeable of the status of the client issues and any program and related issues or projects. Keep clients and case managers apprised of adjustments and changes in the program.


Client Service/Quality Assurance

Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations. Work with vendors and clients to respond to complaints, enquiries, and questions. Maintain secure and confidential client information. Participate and maintain initiatives developed and implemented by the Quality Assurance Department.


Application Processing

Maintain an assigned caseload by processing incoming applications/referrals and process transitions when clients are discontinued for any reason. Process all applications/referrals in a timely and accurate fashion. Resolve client issues as they arise and maintain ongoing communications with clients, and case managers regarding status of applications, client placement and status. Manage initial, ongoing, and ad-hoc payments and support team member when workflow is unbalanced. Maintain accurate and up-to-date client records in the client data systems.


Technical knowledge

Serve as a technical resource with experience assisting clients from diverse backgrounds, with disabilities, and possible housing barriers on matters related applying, procuring and sustaining various milieus of available housing. Additional technical benefit to have an understanding of housing assistance programs offered by Ryan White and HOPWA housing assistance programs. Have a working knowledge and understanding of the impact of the current housing crisis in this region; its significance clients overall health and well-being. Along with working knowledge or training related to the Landlord /Tenant Laws of the City of Seattle/King County.


Research and Analysis

Engage critical thinking skills to conduct thorough and comprehensive analysis and research. Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to client application/referral issues. Conduct thorough research and complete investigations in matters related to anomalies in the program.


Client advocacy

Serve as client advocate; working with client, property management, or housing support agency to ensure a successful placement in an Emergency, Transitional or Permanent housing opportunity. Supporting and assisting as needed with current housing placement, successive housing opportunities, and following through with client on any housing retention issues that may arise in the future. As necessary and appropriate, provides guidance for client self-advocacy, make referrals to advocacy or case management services, or advocate for clients.

  • Bachelor’s degree in a social services field or equivalent experience.
  • Two years of experience in direct social service or advocacy work, including assessing client needs and/or determining client benefit eligibility.
  • Experience working with clients experiencing substance use/abuse.
  • Experience working with government entitlement programs, e.g. Medicaid, Medicare, and Title XIX.
  • Knowledge of basic accounting principles.
  • Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
  • Detail oriented with a high level of accuracy.
  • Demonstrated flexibility and adaptability.
  • Experience with project planning, implementation and evaluation.
  • Possess an understanding of professional boundaries.
  • Demonstrated skills and strong working knowledge of Microsoft Office suite of applications, including Excel, Access and Word.
  • Ability to communicate clearly and professionally in both verbal and written form.
  • Professional phone skills
  • Comfort with public speaking and public outreach
  • Proven ability to work independently and in a collaborative team environment.
  • Experience with group facilitation, conflict resolution and a working knowledge of organizational development issues.
  • Ability to respond quickly to change.
  • Ability to develop good working relationships with internal and external customers.
  • Demonstrated ability to work effectively under stressful conditions.



This position works in a Tiny Home Village, or homeless shelter, where resident have substantial mental health and substance abuse issues. There will be frequent interaction with persons who are altered, mentally ill, disabled, and emotionally upset.



Candidates for employment at Lifelong should be aware that this is a unique work environment in which topics of sexuality and sexual orientation are an integral part of our everyday prevention and care work and are often discussed openly. Individuals who are uncomfortable with such topics, discussions and the occasional related graphic representations may choose not to work at Lifelong.