PRE Eligibility Coordinator

The PRE Eligibility Coordinator is central to Lifelong’s client services and serves as the first point of contact for clients throughout the referral and intake process. This position is responsible for handling new referrals, screening clients for program eligibility, conducting intakes, and coordinating processes related to client eligibility at Lifelong. The PRE Eligibility Coordinator reports to the Care Coordination Manager in the Integration Department. This is a full-time, non-exempt, union, regular position.

Essential Duties:

Intake and Application Coordination

• Manage client intakes from start to finish, including monitoring incoming referrals, conducting intakes, gathering necessary documents and signatures, creating client profiles, and completing warm handoffs to internal departments to facilitate smooth and timely service delivery.
• Provide logistical, organizational, and administrative support by coordinating all aspects of incoming eligibility referrals and renewals. Create and maintain client files for new and returning clients. Process incoming referrals, discontinuations, and renewals in a timely manner.

Customer Service         

• Communicate professionally with clients, internal teams, and community partners via phone, email, and in-person interactions.
• Assist clients and staff in gathering required intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach, incorporating phone calls, in-person meetings, mailings, and collaboration with external care providers, to ensure seamless enrollment and ongoing access to services.

Data Entry and Integrity

• Perform a high-volume of data entry with strong attention to detail. Tasks include creating and updating client profiles, scanning documents, generating reports, managing multiple databases, processing mail merges, and ensuring accuracy and consistency across systems.

Program Coordination

• Partner with the Care Coordination Manager to implement and refine intake-related policies and procedures.
• Build and maintain collaborative relationships with internal departments and external care partners to support seamless client transitions and continuity of care.

Research, Analysis, and Quality Improvement

• Use critical thinking and data analysis to identify trends and improve program operations.
• Conduct both routine and ad-hoc research to assess process effectiveness and recommend improvements to enhance the intake and eligibility experience.

Organizational Responsibilities

• Participate in team meetings, all-staff trainings, and Lifelong events.
• Build knowledge of HIV/AIDS and other chronic health conditions, as well as the services offered by Lifelong’s Integration team.
• Work respectfully with clients, staff, and volunteers from diverse backgrounds.
• Maintain professional boundaries, confidentiality, and consistent, reliable working hours.
• Engage in Lifelong’s Employee Performance Management Process.

Core Competencies:

• Proficiency in Microsoft Office Suite (especially Excel); familiarity with Access, Word, PowerPoint, and Outlook.
• Experience with data entry and electronic document management with a high degree of accuracy.
• Strong organizational skills and the ability to prioritize multiple tasks with minimal supervision.
• Commitment to equity, inclusion, and client-centered service across a wide range of identities and experiences.
• Clear and professional verbal and written communication skills; excellent customer service and phone etiquette.
• Ability to work both independently and collaboratively in a team environment.
• Adaptability and the ability to remain calm and self-directed in a dynamic setting.
• Bilingual skills preferred.

Education and Experience:

• Associate's or Bachelor’s Degree in a relevant field or equivalent working experience.
• Minimum of one year of experience in an administrative, cross-functional, eligibility support role in a healthcare or social service setting.

Work Environment:

• Hybrid role based in Seattle, with responsibilities at Lifelong’s Georgetown Yards and Union offices, and in the field to meet client or program needs.
• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check.  Some programs may require additional background checks or frequency.
• The position requires a lot of time sitting at a desk and working on a computer; and it also requires the ability to life up to 15 lbs. and walk one flight of stairs

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.