Insurance Coordinator

The Insurance Coordinator supports the Washington State Department of Health HIV Insurance Benefits Management Program, administered by Lifelong as the Evergreen Health Insurance Program (EHIP). This role involves administrative, accounting, reporting, and client outreach activities to keep people living with HIV/AIDS insured and to connect eligible uninsured individuals to coverage. This is a regular, full-time, non-exempt, union position.

Essential Duties:

Accounting (AP/AR)

• Handle interactions with insurance carriers, employers, COBRA Administrators, and other vendors.
• Process voids, refunds, and premium adjustments accurately and timely.
• Maintain logs and reports related to client payments and refunds.
• Enter information into client databases and accounting systems.
• Conduct detailed research and analysis to resolve payment issues.

Application Coordination

• Support incoming insurance applications and mail logistics.
• Create and maintain electronic client files.
• Process new, discontinued, and reinstated applications promptly.

Program Coordination

• Track and maintain data and reports for the insurance program.
• Handle data requests from EHIP’s Program Manager or DOH.
• Ensure accurate case notes in the client database.
• Manage office supplies and mail logistics.

Communication

• Maintain effective communication with coworkers, partners, stakeholders, clients, funders, and management.
• Keep vendors informed to maintain accurate client accounts.
• Record and document team meeting notes weekly.

Client Service/Quality Assurance

• Deliver high-quality, culturally appropriate service.
• Respond to complaints, inquiries, and questions from vendors.
• Maintain secure and confidential client information.
• Outreach potential program participants and assist them with application coordination.

Core Competencies:

• Knowledge of basic accounting principles.
• Strong organizational and multitasking skills.
• Detail-oriented with high accuracy in data handling.
• Understanding of professional boundaries.
• Proficiency in Microsoft Office Suite (Excel, Access, Word).
• Experience with accounting software.
• Clear and professional communication skills.
• Ability to work independently and in a team.
• Skills in group facilitation, conflict resolution, and organizational development.
• Ability to adapt to changes quickly.
• Strong relationship-building skills with internal and external customers.
• Ability to work effectively under stress.
• Understanding of WA state health insurance terms, concepts and rules.

Education and Experience:

• Bachelor’s degree in business administration, finance, healthcare administration, or combination of related education and work experience.
• Three or more years of relevant experience. 

Work Environment:

• This is a hybrid position primarily working from Lifelong’s Seattle Georgetown Yards location three days per week, with the option to work remotely up to two days per week when operationally feasible.
• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.