Aging & Disability Services Supervisor

Job Summary:

The ADS Supervisor is responsible for providing oversight of day-to-day administrative processes for the program including assessment processing, supporting case management duties, technical support, and coordinating contracting and coordination of providers of in-home services to elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services. The ADS Supervisor performs the duties of a Case Manager 8 hours a week and Supervisor duties assigned by their manager the other 32 hours a week.  The ADS Supervisor is expected to achieve 20% of the standard Case Manager’s productivity outcomes. Additionally, the ADS Supervisor will contribute to the smooth and effective operation of case management training of new case managers, the development and maintenance of policies and procedures, and other duties as assigned. The ADS Supervisor reports to the ADS Program Manager. This is a full-time, exempt, non-union, regular position.

Essential Duties:

MEDICAL CASE MANAGEMENT

• CLIENT SERVICES: Perform assessments with clients in their residence to determine service needs and program eligibility annually. Develop a plan of care with each client, authorize services according to that plan, and authorize the client’s choice of qualified provider. Monitor the plan through periodic telephone contacts and home visits, to ensure the plan is being appropriately implemented and the services provided meet the client’s needs. Educate clients, family members, support systems and other service providers that a comprehensive plan of care has been implemented. Provide client-centered services, evaluating informal and community support, with an overarching goal of preventing unnecessary institutionalization. Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations. Work with vendors and clients to respond to complaints, enquiries, and questions. Maintain secure and confidential client information.
• SERVICES TERMINATION PLAN: Inform clients that services are based on their current needs and can change if their needs change. Make necessary referrals (if needed) to transition the client to other services, provide adequate notice via a Planned Action Notice (PAN) and close services in the necessary timeframe.
• PROGRAM RESPONSIBILITIES: Maintain effective, timely, and thorough communication in all direction to ensure co-workers, partners, community stakeholders, clients, funders, and management are well-informed and knowledgeable of the status of the client issues and any program and related issues or projects. Keep clients and case managers apprised of adjustments and changes in the program.

CLINICAL SERVICES MANAGEMENT

• Promote the highest quality clinical service delivery in a culturally mindful manner by maintaining customer service standards and expectations. Strive to align consumer services with the National Association of Social Work Code of Ethics and best practices.  Collaborate with other managers and Lifelong staff to facilitate cross-Regional services, policies and expectations Provide ongoing supervision and clinical support, drawing upon both internal and external clinical resources, as needed.

STAFF SUPERVISION

• With support from Program Manager and Director, participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff. Ensure that staff receive relevant levels of ongoing training and are professional and responsive to their consumers, community collaborators, and stakeholders. Coordinate staff training based on observations and analysis of staff needs, Program Manager, Director, and City of Seattle requests.  Establish and oversee all administrative processes for the program including tracking of several revolving deadlines and communicating with case managers regarding completion of these tasks. Direct and monitor caseloads, workflow, and setting of staff schedules. Create positive and collaborative team morale and culture. Enforce policies and procedures, mediate office conflicts and address client grievances in a timely manner. Supervise staff and provide ongoing feedback and guidance. Assist with processing timecards and vacation requests.

ADMINISTRATION

• Collaborate with the Program Manager and Director to ensure that contract deliverables are being met. Work with staff to train for quality data entry and alignment with Quality Assurance goals. Participate in all Quality Assurance activities as requested. Develop and monitor documentation systems (both electronic and paper back-up) for managing the multiple deadlines associated with the administrative requirements of the program. Train other staff on proper use of these systems; monitor for compliance. Assist the Program Manager in preparing for and completing the Administrative Hearing process. Coordinate and lead ordering of medical equipment.

Core Competencies:

• Proficiency in Windows Office programs including database management.
• Ability to communicate clearly and professionally in both verbal and written form.
• Ability to respond quickly to change and work in stressful and conflicting environments.

Education and Experience:

• Bachelor’s degree (master’s preferred) in social services, human resources, public administration, public policy, or related field, or equivalent experience.

LEADERSHIP EXPERIENCE

• Minimum of two years relevant experience working with aged and/or disabled persons.
• Demonstrated technical knowledge of a variety of database systems.
• Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
• Demonstrated ability to lead a team through understanding and adhering to complex Federal and State regulations and definitions and to complete extensive technical documentation.
• Ability to collaborate with leadership to create efficiencies and maximize staff potential.

CLINICAL EXPERIENCE

• Experience within clinical healthcare system delivery; knowledgeable about chronic health management and system navigation.
• Possess an understanding of professional boundaries, social work ethics, and HIPAA rules.
• Experience working with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies, and traumatic life events.
• Knowledge of and experience with Washington State Long Term Support Services and Medicaid Case Management

Work Environment:

• All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it.

_____________________________________________________________________________________

About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

_____________________________________________________________________________________

DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.