Radiant Logic, the leader in Identity Security Posture Management (ISPM), is seeking a seasoned Product Marketing Manager to join our growing Product Marketing team, led by the Head of Product Marketing. This role is ideal for an experienced professional with deep expertise in cybersecurity and Identity and Access Management (IAM), who thrives in a fast-paced environment and is passionate about crafting impactful narratives that resonate with key personas such as CISOs, Heads of IAM, and cybersecurity teams.

As a key contributor to Radiant Logic’s product marketing initiatives, you will play a critical role in driving demand, shaping market perception, and positioning Radiant Logic as a thought leader in the industry.

About Radiant Logic

Radiant Logic is transforming identity-first security programs by unifying, analyzing, and securing organizations’ identity ecosystems in real-time. Our flagship platform, RadiantOne, serves as the data foundation for identity first security by combining identity data management, real-time observability, advanced analytics, and AI-powered collaborative remediation. Trusted by leading commercial and government organizations worldwide, Radiant Logic helps customers achieve faster threat detection to reduce the attack surface, streamlined compliance reporting, and reduced operational inefficiencies.

General Description of the Role

The Product Marketing Manager will be responsible for developing and executing product marketing strategies that drive awareness, engagement, and demand for Radiant Logic’s solutions. This role requires a deep understanding of the cybersecurity landscape and IAM domain, along with exceptional analytical, writing, presenting, and networking skills.

As part of the Product Marketing team, you will collaborate closely with Marketing, Sales, and Product Management to ensure alignment on messaging frameworks, go-to-market strategies, and customer engagement initiatives.

Responsibilities:

• Manage customer support cases: Promptly reply to customers, collect customer architecture information, analyze logs, identify issues, and provide the best solutions
• Be able to explain complex technical concepts, both at high and low levels
• Develop in-depth knowledge of Radiant Logic products and other technologies that interact with them, such as directory servers, databases, and networking tools
• Reproduce customer issues in the lab using the appropriate platform
• Test product functionality
• Document and report issues to the Development team; ensure issues are resolved
• Collaborate with global team members to review customer issues and increase technical skills
• You will report to the VP of Customer Success

Skills and Experience:

• BS or MS in CS/CIS or equivalent knowledge/experience
• Practical knowledge of Java, J2EE, and SQL programming
• Good written and verbal communication skills
• Excellent problem-solving and root cause analysis skills
• Excellent customer service skills and/or Help Desk experience
• Language skills: English and French

Additional Skills Required:

• Working knowledge of the LDAP protocol
• Databases such as MySQL and OracleSQL
• In-depth knowledge of Windows and Linux operating systems
• Microsoft Active Directory

• Batch file and Shell scripting
• Experience using at least one of the following technologies related to identity and access management: LDAP, SAML, OAuth, OpenID Connect, or Kerberos
• Experience using cloud computing platforms and their identity and access management services, including one of the following: AWS IAM, Azure Active Directory, and Google Cloud IAM.
• Working knowledge of network protocols TCP/IP, UDP, TLS/SSL
• Ability to trace a packet capture via Wireshark
• Experience using containerization technologies, including Docker and Kubernetes