Assistant Front of House Manager, Anthem

The Anthem is seeking an Assistant Front of House Manager to support the efforts of the Front of House (FOH) Director to ensure exceptional guest experiences for all events held at the venue through management of the usher team.

Responsibilities include:

• Assist with the hiring process for new staff.
• Track new usher and supervisor training progress.
• Oversee usher supplies, equipment inventory and maintenance.
• Coordinate the return of leftover coat check and lost and found items to their  owners.
• Facilitate advanced ADA requests including any specialized ADA accommodations.
• On the day of the event:
  • Create and post all necessary venue signage both indoors and outside.
  • Oversee staff assignments for the event.
  • Organize ADA requests for supervisors.
  • Assist with any staff and patron issues as needed.

The Assistant Front of House Manager:

• Must be available to work most events and shows and be available to work evenings and weekends.
• May act as the FOH on Duty for some events. For some events opening and closing duties may be split with the acting FOH Manager.
• Attend weekly management meetings, all-hands’ meetings and any management training.

Qualifications also include:

• Being a self-starter who can take direction.
• Ability to maintain confidentiality and discretion with company or tour proprietary information and staff information.
• Models consistent and appropriate staff behavior and work ethic.
• Comfortable trouble-shooting escalated issues and patron interactions.
• Previous management experience a plus; strong people skills required.

To Apply:

Please submit your resume and a brief cover letter detailing your relevant experience and why you're excited to join our team as the Assistant Front of House Manager at the Anthem.

Benefits. As a Full-time employee you will receive the same comprehensive benefit package as other, similarly situated employees of I.M.P., including:

• Group Insurance: Medical, Vision, and Dental Plan through CareFirst BlueCross Blue Shield, an 80% employer-paid plan (based on the HMO) for employee, spouse, and children up to 26 years old.
• Health Reimbursement Arrangement (HRA)- this is a company paid account to offset deductible and other unforeseen medical expenses, for you and your family.
• 401k Plan, a pre-tax account with professional guidance offered through Fidelity, including matching after 1 year of service.
• Short-Term and Long-Term Disability - company-paid Disability  while employed with the Company.