Scope of Position
The Barista is responsible for ensuring guest satisfaction by mixing and serving beverages for guests and filling orders. He/she will provide guests with efficient, accurate and courteous service according to Caribe Royale Orlando Hotel standards.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Able to handle a multitude of tasks in an intense, ever-changing environment.
- Demonstrated ability to implement standards/procedures and sequence of service consistently.
- Previous café experience preferred.
- A food handling certification must be completed within the first 90 days of employment.
- Must be able to work flexible schedules including nights, weekends, and holidays.
Responsibilities
- Prepare beverages to customer specifications.
- Make appropriate suggestions of food and beverages (utilize suggestive selling and up-selling technique).
- Offer customer demonstrations and samples using brewing equipment.
- Maintain clean and organized workspace.
- Follow health, safety and sanitation guidelines for all products.
- Follow store policy and procedures for operational flow at each station.
- Follow standards for merchandising, stocking, rotating and storing products.
- Follow cash handling procedures and cash register policies.
- Contribute to store goals for increasing sales and improving profits.
- Any other reasonable duties as required by management.
Education
- High school diploma or GED
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
Physical Requirements
- Able to work in a fast-paced environment.
- Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.
- Requires standing/walking/reaching and bending throughout shift.
