General Manager

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest General Manager!

This position is located at the Embassy Suites by Hilton in Temecula, CA.

Purpose for the Position: 

To manage a hotel’s operation and maintain established cost and quality standards to ensure superior service and maximize profits.

Essential Responsibilities: 

1. Oversees overall day-to-day hotel operations as delegated by Regional Vice President.
2. Develops short-term and long-term financial and operational plans for the hotel which support the overall objectives of the company. Prepares the annual hotel budget.
3. Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
4. Meets assigned departmental budgets and monitors financial statements.
5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
6. Hires, fires, and performs performance evaluations, as well as training and development of employees under supervision.
7. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Ensures proper handling of guest complaints.
8. Implements and maintains local and national sales/marketing programs.
9. Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
10. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
11. Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.
12. Implements and maintains effective two-way communication systems which cross departmental lines and reach all employees.
13. Develops new programs which result in an increased level of guest satisfaction and operational excellence. Ensures that guest satisfaction is consistently obtained.
14. Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
15. Maintains company standards in all Food and Beverage outlets.
16. Manages in compliance with established company policies and procedures.
17. Manages in compliance with local, state, and federal laws and regulations.
18. Remains current on business trends and local activities.
19. Establishes and maintains an appropriate level of community involvement.
20. May be responsible for completing Manager on Duty reports.
21. Additional duties as assigned by Regional Vice President, as applicable. 

Skills and Abilities: 

• Read and interpret business records and statistical reports.
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret policies established by administrators.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts.
• Make business decisions based on your own experience and opinion.
• See differences in widths and lengths of lines such as those on graphs.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept the full responsibility for managing an activity. 

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally. Use of manual dexterity of common office equipment, such as but not limited to computers, printers, phone, etc.  

Mathematical Development: Compute discount, interest, profit, and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights, and measures.  

Requirements 

• Bachelor’s degree preferred, and six months related experience, or an equivalent level of education and experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Effective written and verbal communication, skills exercising patience, tact, and diplomacy.
• Ability to enforce hotel standards, policies, and procedures with staff.
• Proficient in Microsoft Office.

Attendance:

Consistent and reliable attendance, in accordance with the standards set by Windsor Hospitality, is essential for successful performance in this role. Excessive absenteeism or tardiness may result in disciplinary action, up to and including termination of employment. Upon hire, all employees are expected to fully comply with the policies and procedures of Windsor Hospitality, and any violations may also result in disciplinary action, up to and including termination.

Featured Benefits

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance

If eligible, enjoy access to quality healthcare plans to stay healthy and protected.

• Flexible Spending Account (FSA)
  Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans
  Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP)
  Confidential support services for personal and professional well-being.
• Career Growth Opportunities
  We promote from within and invest in your long-term success.
• Paid Time Off (PTO)
  Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave
  Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts

Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.

• Enjoy complimentary On-Shift Meals (participating hotels)
  Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program

Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.