About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary: Maintain facility and resident files, handle telephone contracts and provide direct service to residents.  This position may have supervised / unsupervised contact and or conversational interaction with consumers while working in the residences, day treatments and habilitation facilities.  This position may have supervised / unsupervised contact and or conversational interaction with consumers while working in the residences, day treatments and habilitation facilities.

Essential Responsibilities

1. Maintain all facility records and files, including resident files. This includes typing, filing, and Xeroxing.
2. Transcribe and type all facility correspondence and forms.
3. Answer all telephone calls during scheduled shift. Record all telephone calls and messages in a daily telephone log.
4. Make telephone contact and appointments as directed by supervisor(s).
5. Attend staff meetings and other meetings as directed by supervisor(s). This will require the ability to travel to other sites.
6. Provide crisis intervention to residents as needed.
7. Medication Management and Training - monitor, supervise, and record residents’ self-administration of medication.
8. In the absence of the cook, insure with client coordinator that lunch preparation, supervision and clean up are completed.
9. Assist in the provision of direct care services to resident, including planning and implementation of treatment goals and training, which will develop and enhance activities of daily living skills. These include but are not limited to:
   1. budgeting
   2. grooming
   3. nutritional planning
   4. use of public transportation/travel training
   5. use of community resources/community integration
10.      f) shopping/menu planning
    1. housekeeping
    2. socialization skills
    3. physical health maintenance
    4. assertiveness/self advocacy training
11. Monitor residents’ progress. Tasks essential to those duties include, but are not limited to: seeing, hearing and observing residents, performing manual tasks, reading and writing (documentation, lifting, climbing and descending stairs, traveling, boarding agency vehicles) and utilize public transportation (bus, subway) use of telephone to make and receive calls.
12. Ability to count/add/subtract and manage money.
13. Must be able to read typed and written correspondence, clinical notes, communica­tion log, staff meeting minutes, doctors orders, fire drill logs, able to write, able to use telephone.
14. Communicate information with all staff and supervisor(s) verbally and in writing for the purpose of providing feedback.
15. Able to lift/carry packages and boxes of supplies; as well as clients if necessary.
16. If deemed necessary must be able to participate in these programs at various sites and varying times. The ability to complete the following training offered and perform techniques taught in each area a required function of the position; AMAP, CPR, and First Aid.

Other Responsibilities

1. Participate in activities of other staff members in their absence or during periods of staff shortage (i.e. cook, clerical, direct care counselor).
2. Represent the C.R. at meetings, trainings not otherwise specified.
3. Ability to work flexible schedule as work schedules and location are subject to change.
4. Drive facility vehicle when the need arises.
5. Maintain confidentiality at all times.
6. This does not limit the assignment of duties or exclude the performance of other duties not mentioned, as assigned by supervisor.

High school diploma or equivalency diploma preferred. Secretarial experience, working with MH population preferred. Experience in direct care preferred. New York State driver’s license required.

Benefits and Perks: At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!