About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary: Maintain all duties and responsibilities of a Care Coordinator, including managing a modified caseload.
Essential Accountabilities:
1. Maintain all duties and responsibilities of a Care Coordinator, including managing a modified caseload.
2. Supervise a team of 8-10 Care Coordinators.
3. Review submission of all documentation in client charts (including progress notes, intake assessments, annual updates and discharge documents) for all team members, including timeliness of submission as per health home deadlines as well as for content and quality of services provided.
4. Maintain a working knowledge of team caseloads.
5. Train new staff members in all areas of program policy, health home requirements/deadlines and submission of documents into the EMR.
6. Attend intakes/home visits with team members as needed to ensure staff safety, provide guidance for new staff, or to offer consultation as requested.
7. Act as consultant for all members of the team to provide information regarding community resources, social welfare programs and other information as needed.
8. Address client concerns and/or grievances that are not able to be resolved directly with the Care Coordinator.
9. Co-facilitate weekly team meetings with program coordinator to review concerns/issues with clients and to relay information regarding program changes/updates to policy, as well as to share any new resource information amongst the team.
10. Attend bi-weekly operations meetings with the Program Director to discuss program issues/concerns, policy changes and relay any staff concerns.
11. Attend individual supervision as scheduled with the Program Director to discuss needs and concerns and work on supervisory skills development.
12. Attend periodic trainings to enhance skill levels and remain abreast of system changes (including MAPP, HARP, and DSRIP).
13. Participate in activities through the health home and other sources to enhance program development and to assist with developing and improving systems of care coordination service delivery.
14. Work closely with both the Program Coordinators and Director to address any issues that arise with staff and to ensure smooth implementation of program policy.
15. Assist Program Coordinator with any additional tasks concerning departmental needs.
