Housekeeper-Liberal, Kansas

SUMMARY STATEMENT
The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Cleaning Responsibilities
  • Change and replace all bed linens and towels.
  • Sanitize and clean all restrooms.
  • Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
  • Vacuum/mop all floors.
  • Restock all room amenities.
  • Assure all rooms are set up to company standards.
  • Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
• Guest Service
  • Offer guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.
• Other Duties as Assigned 
  • Completes daily housekeeping report
  • Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
  • Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience highly preferred.
• Ability to efficiently work under time constraints.
• Superior customer service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 25-50 pounds frequently.
• Able to work a flexible schedule.