Customer Service Representative / Office staff

Duties will be performed in the Repossession and/or Auto Lending Industries – including Skip Tracing, Account Management, Collections, & Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients!

- Must be at least 20 years old.

- You should have experience utilizing Re-Pros software and/or other repossessions software management products.

- Have experience in customer service, skip-tracing services, investigations or account services. With knowledge of the repossession process and the complexities involve in it.

- Be proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel.

- Have the ability to multi-task and deal with accounts appropriately in a high-stress environment - including updating, receiving, assigning, organizing, & follow up.

- Be team & task oriented and skilled at time management.

- Understand and be able to follow the laws and regulations that govern the asset recovery profession.

- Be able to answer calls from clients and provide appropriate, professional, accurate and timely information.

- Communicate professionally with clients to assist in the development of client relationships and new client development.

- Be willing to work whatever hours needed when necessary.

- Be willing to take and pass the Certified Asset Recovery Specialist (CARS) exam.