Two Rivers Resort Site Attendant

SUMMARY

The Site Attendant plays a vital role in maintaining a clean, safe, and welcoming environment for resort guests. Responsibilities include preparing and cleaning RV sites prior to guest arrivals, performing routine groundskeeping and maintenance tasks, and assisting with event setups and post-event cleanups. The role also involves providing shuttle services for guests and ensuring that all resort amenities, including restrooms and common areas, are clean, functional, and well-maintained. This position requires a focus on guest satisfaction, attention to detail, and a commitment to upholding the resort’s high standards of service and appearance.

DESCRIPTION

Title: Two Rivers Resort – Site Attendant

Work Schedule: Seasonal. Full-Time/Non-Exempt. Scheduled 40 hours per week; flexible shifts required (all days of the week and hours, holidays, and special events). The work schedule is contingent and determined by business needs.

Reports to: Two Rivers RV Park Maintenance Supervisor

Location:  Two Rivers Resort – Davenport, WA

MISSION

“Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.”

Key Roles and Responsibilities

• Site Maintenance and Preparation

• Clean and prepare RV sites before guest arrival, including removing trash, raking, and performing site-specific maintenance tasks.
• Power wash RV pads and surfaces as needed to maintain cleanliness and enhance guest satisfaction.
• Remove cigarette butts and other debris to ensure a neat and welcoming environment.

• Landscaping and Groundskeeping

• Perform routine landscaping tasks, such as weed whacking, mowing, tree trimming, and bush maintenance, to keep outdoor spaces well-maintained.
• Inspect and maintain spigots and power pedestals to ensure proper functionality.

• Waste Management

• Collect and dispose of trash and litter from resort grounds, including guest sites, walkways, and common areas.
• Sort and dispose of waste appropriately, ensuring a clean and safe environment.

• Guest Services

• Shuttle guests around the resort as needed, providing friendly and efficient service to enhance their experience.
• Assist with event setups and breakdowns, arranging furniture, equipment, and supplies for resort activities.
• Prepare the pavilion and other event areas for guests, ensuring they are clean, organized, and ready for use.
• Provide cleanup support after events, restoring venues to their original condition.

• Facility Maintenance

• Regularly clean and sanitize restrooms and public areas to maintain high cleanliness standards.
• Ensure all amenities are functioning properly and report maintenance issues to the supervisor promptly.
• Follow safety protocols while operating equipment and performing physical tasks.

• Communication and Collaboration

• Communicate with management regarding maintenance needs, supply requests, or guest concerns.
• Collaborate with other resort staff as needed, including cross-training on RV park operations and providing support when required.

• Additional Duties

• Perform other tasks as assigned by management to ensure smooth daily operations.

Qualification Requirements

• Background and Screening: Must successfully pass a background check and pre-employment drug screening.
• Interpersonal Skills: Strong interpersonal skills with the ability to work effectively with customers, managers, and coworkers, even in challenging situations.
• Dependability and Work Ethic: Demonstrated reliability, integrity, and a strong work ethic.
• Safety Compliance: Knowledge of and adherence to safety guidelines, including Tribal, Federal, and Washington State laws regarding the use of power tools, chemicals, and heavy equipment.
• Experience: Previous experience in grounds maintenance, landscaping, or similar outdoor work is preferred but not required.
• Equipment Use: Ability to safely and effectively operate outdoor equipment, including lawnmowers, weed whackers, and power washers.
• Physical Stamina: Strong physical stamina with the ability to perform outdoor tasks in varying weather conditions.
• Attention to Detail: Meticulous attention to detail and the ability to work independently.
• Maintenance Awareness: Capability to identify and report maintenance issues as needed.
• Flexibility: Availability to work flexible shifts, including weekends, holidays, and during special events.
• Teamwork: Ability to work both independently and collaboratively as part of a team.

TRAITS AND SKILLS REQUIRED

• Communication Skills: Proficiency in oral and written communication, coupled with strong organizational capabilities to handle tasks efficiently in a dynamic environment.
• Stress Management: Ability to remain composed and perform effectively under stressful conditions.
• Responsiveness to Supervision: Willingness to accept direction and complete assigned tasks.
• Adaptability: Capability to learn quickly and adjust to new challenges or situations.
• Confidentiality: Adherence to confidentiality standards related to the job.
• Professionalism: Consistent demonstration of courteous, respectful, and ethical behavior toward colleagues, customers, and stakeholders.
• Appearance and Hygiene: Maintenance of a neat and professional appearance and hygiene as per organizational standards.
• Outdoor Work Experience: Familiarity with outdoor environments, including awareness of environmental hazards and adherence to safety protocols.
• Vehicle Operation: Skills in safely and responsibly operating motor vehicles.

These attributes are geared toward fostering a professional, competent, and reliable workforce.

EDUCATION

• High School Diploma, GED or equivalent, preferred.

ENVIRONMENTAL and WORKING CONDITIONS

The characteristics outlined here represent the typical conditions encountered while performing the essential functions of this role. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support their ability to perform these essential functions effectively.

Work Environment Expectations:

• Policy Adherence:
  • Follow established procedures during emergencies such as theft, power outages, environmental issues, and equipment malfunctions.

• Clean and Safe Environment:
  • Maintain cleanliness and safety in compliance with organizational standards.

Physical Requirements:

• Standing:
  • Ability to stand for extended periods without defined breaks, often working alone.
• Extended Shifts:
  • Occasionally required to work shifts of 12+ hours based on business demands.
• Vision:
  • Ability to adjust focus for varying distances, critical for operating equipment and performing tasks.
• Noise Exposure:
  • Work in environments with consistent or intermittent loud sounds, such as power or heavy equipment, requiring focus and potential hearing protection.
• Weather Conditions:
  • Perform tasks in adverse weather conditions, including heat, cold, wet, humid, or windy situations.

Physical Abilities:

• Bending, Twisting, and Lifting:
  • Frequently perform physical movements in confined spaces, lifting objects up to 50 lbs.
• Mobility:
  • Ability to jump, climb, crawl, walk unassisted, and use hands and fingers for operating tools and equipment.
• Personal Safety Gear:
  • Wear and correctly use appropriate safety equipment as required.

This section clearly outlines the challenging nature of the work environment and the physical demands, ensuring potential candidates are prepared for the role's requirements.

DISCLAIMER

Spokane Tribal Enterprises reserves the right to hire according to its Indian Preference Policy.  All applicants are subject to a pre-employment drug screening and background investigation.  All positions with the Spokane Tribal Enterprises are subject to a 90-day orientation period. 

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.