Responsible for assisting Account Representatives with administrative tasks and collections of outstanding accounts receivable.
ESSENTIAL RESPONSIBILITIES:
- Thorough working knowledge of both paper and electronic billing processes.
- Sorting and distribution of incoming mail or electronic correspondence files.
- Processing outgoing mail.
- Processing return mail.
- Printing and preparing claims, collection letters or other correspondence and supporting documentation for mailing.
- Maintaining DME invoice files for mailing with claims.
- Processing of patient and insurance credit card payments.
- Processing checks deposits to ensure accurately deposited to correct bank accounts.
- Preparing payment batches for payment posting staff to include retrieving EOBs.
- Prepares non-A/R payment documentation.
- Maintains spreadsheet for payment reconciliation for business office A/R payments.
- Printing itemized statements for collection agency.
- Monitor NMO Hospital Charges Distribution list from providers to identify documentation to pull for Coding Staff.
- Pulling Medical Documentation for Coding Staff from various facility EMR systems.
- Processes correspondence for outside surgical assists.
- Processes documentation for 22 letters for claims.
- Meets all expectations / deadlines for month end closing.
- Participates in educational activities.
- Participates in professional development activities and opportunities.
- Attends staff meetings and others as required.
- Adheres to company policies as described in employment handbook and company work rules.
- Maintains strict confidentiality in accordance with HIPAA guidelines and NMOA policy.
- Regular and reliable attendance.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: N/A
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Knowledge of current basic medical terminology.
- Knowledge of current coding, billing and payment posting policies and procedures.
- Typing speed at 35 wpm / 10-key by touch.
- Proficient user in MS Word, Excel & Outlook.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.
- Must have excellent communication and customer service skills.
- Must have ability to establish and maintain effective working relationships with staff, co-workers, patients, and vendors.
- Must maintain professional demeanor and appearance.
- Must be able to prioritize assignments, follow up to ensure task completion, and manage multiple projects.
- Ability to work 8 am – 5 pm. Supervisor will determine alternative hours as needed.
- Accuracy, patience, and timeliness a must.
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PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Â Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. Â The employee must occasionally lift and/or move up to 20 pounds. Â Repetitive motion of upper body required for extended use of computer. Â Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.
Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.
Noise level in the work environment is usually moderate.
