The Executive Trainer is a dynamic individual who combines a successful and in depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; a considerable working knowledge of Forbes Travel Guide standards and Star Rated properties; acting as a representative and ambassador of Forbes Travel Guide at all times; and enhancing and creating additional resources for the Learning and Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning and Development offerings.
Responsibilities
- Perform a defined number of hotel, restaurant, and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa, and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance, and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current star rating level to create a positive and motivating learning environment
- Do follow up consultation with the client to determine future needs in regards to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow up summaries provided via email to VP of Learning and Development
- Perform unannounced inspections of Forbes Travel Guide Four and Five Star properties as needed
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa, and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude, and strong organizational skills; effective at multi tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient, and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four Star hotel or Five Star hotel at a Director level or above preferred
