Accounts Receivable Specialist

Reports To: Director of Revenue Cycle/ Chief Financial Officer

Employee Type:              EXEMPT            X    NON-EXEMPT

POSITION SUMMARY:

Under the general supervision of the Director of Revenue Cycle and Chief Financial Officer, the Accounts Receivable Specialist is responsible for providing financial, administrative and clerical support services in order to ensure effective and efficient office operations.

This job description is intended to identify some of the primary duties and responsibilities.  Mayers Memorial Healthcare District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HEALTHCARE DISTRICT’S sole and absolute discretion.

POSITION QUALIFICATIONS:

1. High school diploma or equivalent with bookkeeping and other business-oriented course preferred; focus on healthcare preferred.
2. One year of Business Office experience which should be directly related to the accounts receivable function desirable
3. Experience in an acute care hospital or similar institutional setting is desirable

POSITION RESPONSIBILITIES:

General Competencies:

1. Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours.
2. Ability to work with others, at all levels within the organization, and collaborate effectively.
3. Above-average interpersonal, problem-solving, and written and oral communication skills.
4. A positive working relationship with patients, visitors, and facility staff is demonstrated.
5. Organizational ability and time management is demonstrated.
6. Produces deliverable products on time, within budget with minimal direction.
7. Demonstrates the ability to compile and organize data using Microsoft Office Applications.  Ability to make appropriate recommendations or conclusions, given the data obtained.
8. Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job.
9. Communicates appropriately and clearly to directors, managers, and coworkers.
10. Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation.
11. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
12. Maintains all information as confidential as appropriate, to include payroll, personnel information, and other information obtained during the course of performing job duties that is confidential.
13. Demonstrates ability to effectively use office equipment in the performance of job functions.
14. Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner.
15. Other duties as assigned.

Specific Competencies:

1. Perform the day-to-day processing of accounts receivable transactions to ensure that finances are maintained in an effective, up to date and accurate manner.
2. Generate and distribute claims accurately and on time, as well as reminder notices as necessary.
3. Monitor accounts receivable aging and identify overdue accounts.
4. Contact patients to follow up on outstanding balances and negotiate payment plans when necessary.
5. Escalate unresolved accounts to management teams as needed.
6. Provide regular updates to management on AR metrics.
7. Respond to patient inquiries regarding billing, payments, and account discrepancies.
8. Ensure patient satisfaction when processing patient accounts receivable.

Professional Requirements:

1. Adheres to dress code; appearance is neat and professional.
2. Completes annual education requirements if applicable.
3. Maintains regulatory requirements.
4. Wears identification while on duty.
5. Attends annual evaluation and participates actively in this process.
6. Reports to work on time and as scheduled; completes work in designated time.
7. Attends all meetings as appropriate.
8. Exhibits the mission, ethics and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

1. Willingness to work beyond normal working hours and in other positions temporarily when necessary.
2. Is involved with personnel, visitors and government agencies, etc., when necessary.
3. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.

PHYSICAL REQUIREMENTS:

1. Sits, stands, bends, lifts, walks and moves intermittently during working hours.
2. Able to lift 20 lbs.