Residential Supervisor, The Haven

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.  

Program and Role Summary:

Wayfinder’s The Haven which opened in 2024 in partnership with the U.S. Department of Health and Human Services, Office of Refugee Resettlement, provides shelter and long-term foster care for unaccompanied children. The program assists children ages 0 to 17 and pregnant or parenting teenagers who enter the country alone and do not have a parent or legal guardian in the U.S. to care for them. The program includes a group home on our L.A. campus housing boys ages 12 to 17, basic foster care in family homes for children ages 0 to 17, and therapeutic foster care in the homes of trained families for children ages 0 to 17 with significant emotional, behavioral, medical or developmental needs. Wayfinder addresses these children’s complex, intertwined needs; provides stability; reduces trauma; and locates suitable sponsors.

The primary focus of the Residential Supervisor is to provide direct care for unaccompanied children and youth ages 12-17.5.  Job emphasis is centered on the residents’ ability to adjust and stabilize within the shelter environment and transition to community settings. The focus is on developing daily living skills, socialization, independence, behavior management, and pre-vocational skills. 

Primary Responsibilities:

• Develops and executes policies and procedures and a system of accountability that tracks the quality of service, program budget, relevant documentation, and adherence to regulatory and contractual requirements.
• Assists in the planning, developing, organizing, implementing, evaluating, and directing the haven staff during the shift.
• Prepares and oversees the staffing assignment for each shift to ensure that the health and safety needs of the residents are met and to ensure compliance with all regulatory requirements about staffing ratios.
• Coordinates and supervises staffing for shift and assists with morning coverage as needed.
• Maintain logs on residents regarding behavior or incidents for communication with the Office of Refugee Resettlement, Community Care Licensing, shelter staff, and other Wayfinder depts.
• Other duties as outlined in the position description.

Education and Experience:

• Bachelor’s degree in a relevant field (social work, human services, human development, child development) from an accredited university is required.
• Minimum of two (2) years as a supervisor/manager in a residential setting.
• ProAct trained and or ProAct certified trainer (preferred).
• Ability to work collaboratively with members of interdisciplinary teams.
• Demonstrated awareness of, sensitivity to and competence in dealing with culturally, socio-economically diverse client population.

Additional Requirements:

• Proof of required vaccinations per federal contract requirements.
• Exemptions considered for medical disability related reasons

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4% 
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development 
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans 
• Eligibility and other benefits are outlined in plan documents

Additional Benefits Offered for this role:

• Bilingual Differential 

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.