Residential Supervisor, Temporary Shelter Care

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.  

Program and Role Summary:

The Cottage is a 10-day temporary shelter care program on our Los Angeles campus for boys and girls ages 0 through 17 who have been removed from their homes due to abuse or neglect. These children need temporary refuge until they can be placed with family members or foster families. Our professional staff stabilize children in crisis so they are ready to transition to a placement. Wayfinder is one of only four agencies selected by the Los Angeles County Department of Children and Family Services to provide this service—and the only shelter licensed to care for infants and toddlers. Thus, The Cottage receives all children under age 5 in the county who are removed from their homes due to maltreatment and cannot be immediately placed with a friend or family member.

The primary focus of the Residential Supervisor, is to provide direct care for transitional shelter children and youth ages 0-17.  Job emphasis is centered on the resident’s adjustment and stabilization to the shelter environment and transition to community settings. The focus is developing daily living skills, socialization, independence, behavior management, and pre-vocational skills. 

Primary Responsibilities:

• Assist in planning, developing, organizing, implementing, evaluating, and directing the TSC during the shift.
• Coordinates daily routines, such as ensuring residents are awake on time and dressed appropriately.
• Prepares and oversees the staffing assignment for each shift to ensure that the health and safety needs of the residents are met and to ensure compliance with all regulatory requirements about staffing ratios.
• Coordinates and supervises the staffing for the shift and assists with shift coverage as needed.
• Provides group and individual trainings and in-services, as appropriate, to ensure that all staff on the shift are well trained and meeting their mandatory required hours of training per regulations.
• Coordinate and assist with daily living skills instruction (tooth brushing, showering, dressing, bed-making, toilet training, eating, laundry, kitchen, etc.).
• Ensures documentation/record keeping is thorough and complete. Documents can include daily shift reports, incident reports, weekly facility reports, etc.
• Other duties as outlined in the position description.

Education and Experience:

• A bachelor’s degree in a relevant field (social work, human services, human development, child development) from an accredited university is required.
• Minimum of two (2) years as a supervisor/manager in a residential setting.
• ProAct trained and or ProAct certified trainer (preferred).
• Valid CA Driver License with a minimum of two (2) years of good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4% 
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development 
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans 
• Eligibility and other benefits are outlined in plan documents

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.