Front Desk Supervisor

Position Summary

The Front Desk Supervisor will assist the Front Desk Manager in leading a team that creates a warm, inviting and memorable experience for our owner and guests. This position will directly oversee the front desk agents. This individual will assist in the hiring, training, development, evaluation, and supervision of all Front Desk personnel. Additional responsibilities include ongoing training, coaching and counseling.

This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication and recognition. The Supervisor will serve as a role model, develop talent and provide staff support in handling complex situations. Other activities include folio research, posting, discrepancies and any related cash handling issues. The Supervisor will confer with other departments to coordinate and follow up on all guest information. Maintains a high and visible profile by being in the lobby during peak check-in hours.

• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction
• Must demonstrate a commitment to the continuous development of his/her team
• Must have a high degree of judgment
• Must have demonstrated exceptional verbal and written communication skills
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices required to perform the job
• Strong problem solving skills
• Knowledge of Microsoft Office Suite
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills.

EDUCATION and/or EXPERIENCE

• Minimum of one year of leadership experience in the Hospitality industry or a related industry.

• Associate’s Degree in hospitality or business management is a plus. Internal candidates may substitute equivalent   

   experience for educational requirement.

•Bilingual a plus


PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee may be required to walk and stoop, kneel, crouch, bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice.

WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperature on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to noise and fluctuations in temperature. The noise level in the work environment may exceed the moderate threshold.

WORK SCHEDULE/HOURS

• Regular scheduled shifts, which will include nights and weekends
• Other – Must be flexible if needed for occasional work outside of normal scheduled/ business hours
• The Front Desk operates 24 hours a day and 365 days of the year

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.