REQUIREMENTS FOR THE POSITION:
- MUST be willing to work ON-SITE, M-F 8am-5pm
- MUST have 1-3 years' experience in a business setting, preferably in Sales or Customer Service.
- MUST have working knowledge of Microsoft Office Software (Word, Excel, PowerPoint, etc.) and Google (Gmail, Sheets, Google Drive, etc. )
- SAP or AS400 experience is highly preferred, but not required.
OVERALL GOALS
- Provide exceptional customer service.
- Maintain professionalism while handling customer service duties.
- Maintain a comprehensive understanding of all procedures and systems involved with customer service.
- Maintain people and business skills to work as a team to build solid working relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Correspond with customers, sales, production, quality and other necessary departments to obtain orders, answer questions and resolve issues.
- Process orders from entry to shipment
- Answer inquiries from both internal and external parties.
- Maintain sales and customer service reports and files.
- Assist Sales Team as necessary.
- Assist in other duties and projects as assigned.
- Take functional guidance from the Sales Coordinator.
- Be Aware of Aquafil’s Recycling Guidelines and Environmental Management Systems Policy (see supervisors if further explanation is needed).
- Regular office hours: Monday – Friday, 8:00am – 5:00pm
ESSENTIAL SKILLS & ABILITY
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem solving—identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Customer service—manages difficult situations, responds promptly to internal and external customer needs and meets commitments. Exhibits strong interpersonal techniques, is positive, respectful and customer focused.
- Planning/organizing—prioritizes and plans work and uses time efficiently. Attention to detail, organized, able to meet deadlines.
- Quality control—demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Proven ability to apply common sense understanding in order to carry out written and oral instructions.
- Quantity—meets productivity standards and completes work in a timely manner.
- Adaptability—adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events. Can function as a self-starter with the ability to work independently.
- Dependability—consistently at work and on time, follows instructions and responds to management direction.
- Safety and security—observes safety and security procedures and uses equipment and materials properly. Ability to read and interpret safety rules and instructions which are posted in English.
- Communication - effectively and professionally conveys information internally and externally through verbal and written communication skills. Actively listens, communicates clearly, concisely and assures understanding.
- Strong phone etiquette skills, grammatical and professional business skill sets.
- Ability to calculate figures and amounts, add, subtract, multiply and divide numbers.
