Front Desk Representative

Job Title: Front Desk Representative
Location: CityDoc Urgent Care Centers

Position Summary:
CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting. 

Key Responsibilities:

Patient Reception & Check-In

• Greet patients and visitors with professionalism, compassion, and courtesy

• Distribute and collect registration paperwork, reviewing for accuracy and completeness

• Provide clear instructions to patients about the visit process, including remaining nearby

• Scan and upload insurance cards and photo IDs

Scheduling & Communication

• Add patients to the schedule promptly to maintain order of service

• Notify patients when it’s time to return and send follow-up reminders as needed

• Use Solv to send texts or voicemails regarding visit updates or cancellations

• Accurately document no-shows or patient cancellations in the system

Chart Management & Data Entry

• Create and maintain accurate charts for all walk-ins and scheduled patients

• Enter patient demographics and insurance information into the EMR system

• Print necessary documentation, including demographics and consent forms

• Verify insurance coverage and clearly document verification status

• Alert clinical staff of missing or incomplete information prior to patient placement

Administrative, Facility & Operational Support

• Answer and route incoming phone calls professionally

• Maintain the Daily Transaction Log and front desk records accurately

• Collect patient payments and provide receipts per clinic protocols

• Assist with daily bank deposits and coordinate with other team members for coverage

• Keep the lobby and front desk area clean, organized, and welcoming

• Replenish front desk materials and restroom supplies throughout the day

What We’re Looking For:

• Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred

• Strong communication and organizational skills

• Ability to remain calm and efficient in a fast-paced environment

• Comfortable with computers, EMR systems, and insurance verification processes

Qualifications:
• High school diploma or equivalent required.
• Prior experience in a medical front office or customer service environment preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and organizational ability.
• Capacity to work independently and as part of a collaborative team.
• Commitment to patient confidentiality and HIPAA compliance.
• Must adhere to all City Doc policies and procedures.
• Bilingual (English/Spanish) is highly desirable but not required.