Veterinary Client Care Specialist - Swing Shift

Job Type: Full-time or part-time, Hourly (Non-exempt)
Shift: 11:00 AM – 9:00 PM (includes evenings and some weekends)

Join the MVS Team!
At Madison Veterinary Specialists, we pride ourselves on providing compassionate, specialized care 24/7. We are currently seeking a friendly, organized, and dedicated Client Care Specialist to be the welcoming face of our practice and a key player in supporting clients and patients during some of their most stressful moments.

What You’ll Do:

• Deliver exceptional customer service in person and over the phone
• Greet clients, schedule appointments, and maintain accurate records using our veterinary software (ImproMed)
• Process invoices and payments
• Offer compassionate support to clients — especially those dealing with emergencies or grieving
• Ensure the reception and waiting areas are clean, organized, and welcoming
• Communicate with veterinary teams to ensure smooth patient flow
• Handle confidential information with sensitivity and professionalism

Who You Are:

• Passionate about animals and client care
• Calm under pressure with excellent multitasking skills
• A clear, confident communicator with a positive attitude
• Comfortable standing and walking for most of your shift
• Able to lift up to 25 lbs regularly (more on occasion)

What You Bring:

• High school diploma or equivalent
• Previous veterinary or human medicine receptionist experience preferred
• Proficiency with computers, email, Microsoft Office, and phone systems
• Familiarity with ImproMed software is a plus

Perks of Working at MVS:

• Work with a passionate, supportive team
• Be part of a state-of-the-art veterinary practice
• Opportunities for professional development
• Make a difference in the lives of pets and their families every day
• Health insurance (medical, dental, vision) (full time only)
• Safe Harbor 401(k) with 4% employer match
• Tuition reimbursement & CE allowance (36+ hours only)
• Focus on work-life balance and well-being

Ready to join a team that cares deeply — for animals, clients, and each other? Apply now!

Position Requirements:

• Experience: Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
• Education: Completion of 4 years of high school or equivalent is required.
• Physical: Must have the strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
• Ergonomic: An employee in this position must be capable of safely working in environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
• Other: An employee in this position must have a strong sense of helping clients and caring for animals and to assist with emergency or critical-care patients as needed. Maintain strict confidence regarding client and patient information. Ability to multi-task, prioritize and delegate while maintaining composure in stressful situations is expected.

Desired Experience:

• Greater than 1 years’ experience working in veterinary specialty and emergency in a Client Care Specialist position.
• Experience working with ImproMed Infinity software.

Wage to commensurate with experience. We offer a competitive wage and excellent benefit package including paid time off, group health insurance, 401k retirement plan with matching contributions, life insurance, Flex Spending Account (FSA) and supplemental insurance.

Don’t miss the opportunity to join our growing and thriving MVS team, forward your resume today!