Job Requirements:
• 18 years or older with minimum 2 years driving experience.
• Valid, non-expired driver license.
• Proof of non-expired insurance that meets the requirements of the licensing state.
• Vehicle to be used for delivery must have passed state vehicle inspection.
• 5-year Motor Vehicle Record (MVR) clear of certain violations as stated in our MVR Driver Evaluation Criteria.
• Physical: Applicants must be able to stand and walk for long periods of time, and able to lift up to 50 pounds.
• Cognitive: Ability to read, speak and understand English.
Job Responsibilities:
• Download and use the Delivery IQ App while on the clock.
• Deliver customer orders in a safe and timely manner.
• Confirm sequence of deliveries and directions before leaving the restaurant.
• Prep and restock front of house and back of house food products as needed while following proper rotation methods.
• Assist with putting vendor deliveries away.
• Assemble and stock pizza boxes.
• Stock soda fridges as needed.
• Clean pizza bags (inside and out) as needed
• Maintain a clean and organized delivery/dispatching area, including pizza bags.
• Maintain proper food temperatures by using hot bags for all orders.
• Follow all traffic laws.
• Ensure all delivery receipts are totaled and signed.
• Return all hot bags to the store.
• Answer phones within 3 rings and place on hold and/or take customer orders when other associates are not available.
• Follow proper cash drop procedures.
• Communicate guest complaints, including missing items from a customer’s order, to management immediately and assist in resolution where appropriate and directed.
• Immediately return to the store after all completed deliveries, unless otherwise instructed by management.
• Empty trash, break down cardboard boxes, and sweep parking lot.
• Follow all closing procedures, including sweeping and mopping floors.
• Other tasks as assigned.
Job Expectations and Qualifications:
• Report to work on time and adhere to timeclock requirements.
• Adhere to uniform and attire standards, and present a neat, clean and professional appearance at all times.
• Adhere to all scheduling procedures, including time off requests and call out procedures.
• Check orders for completion before leaving for delivery, and redeliver any missing items.
• Maintain a sense of urgency, but drive cautiously to ensure quality food presentation.
• Respect customer property (e.g., do not walk on the lawn).
• Uphold all Seasons Pizza customer service standards, including prompt, friendly, courteous, personalized, and professional service.
• Strong customer service skills; understands and upholds standards related to greeting, serving and interacting with customers and vendors.
• Positive attitude at all times.
• Friendly and helpful; offers help to customers, team members and community members.
• Team-oriented; willing to help any other team member when asked or to assist without being asked.
• Understand and uphold safe cash handling and risk guidelines.
• Able to use Point of Sale system efficiently and effectively.
• Able to utilize phone system efficiently and effectively.
• Notify a manager immediately in the event of a workplace injury, incident, or automobile accident.
