Required Skills/Abilities:
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 3 + years’ experience in Sales and marketing
• Independent Hotel Experience preferred
• Extensive knowledge of the principles, procedures, and best practices in the hospitality sales industry
• Must be a pro-active, self-starter able to work independently and can take ownership of projects from start to finish while also working well in a team environment
• Excellent organizational skills and laser-focused attention to detail
• Strong analytical and problem-solving skills
• Strong network of corporate contacts and relationships within the hospitality industry.
• Excellent negotiation, communication, and presentation skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Proficiency in utilizing hotel sales system software, Property Management Software (PMS), and Microsoft Office programs.
• Leadership experience with the ability to motivate and inspire a sales team.
• Able to travel regionally and nationally as required
• Must be available to work some nights/weekends when necessary
• Strong leadership skills to include: coaching, mentoring, training, team-oriented, collaborative, high Emotional Intelligence, positivity, high integrity, inspiring, building trust, leading by example, caring, genuine etc.
Benefits:
• Competitive salary and performance-based incentives.
• Health, dental, vision insurance, 401K benefits, paid life insurance
• Paid time off, holidays, and wellness days
• Professional development and training opportunities.
• Employee discounts on hotel stays and amenities.
Hotel Valencia Collection Job Requirements:
Valencia Hotel Group measures success in the following standards: Revenue Generation, Financial Management, Client Relations Quality Management, Professionalism/Communication, Leadership & Managerial Skills, Safety and Security, and Self-development.
Revenue Generation:
Standard: Achieves or exceeds hotel and individual department revenue goals. Identifies revenue opportunities and contributes to the hotel's operating strategy to optimize profitability.
Financial Management:
Standard: Identifies expense management methods by reducing, maintaining, or controlling costs while providing maximum value to the hotel, team members, and customers. Measures the ROI for projects or expenses, ensuring an acceptable level of value for the company. Analyzes financial and operating information on an ongoing basis to adjust labor and operating costs. Responsible for maintaining accurate checkbooks, inventories, and payroll management. Ensures internal audits, loss control, preventative maintenance, and inventory standard operating procedures are consistent. Prepares timely, well-planned annual budgets and forecasts that accurately reflect the hotel's business plans.
Client Relations:
Standard: Involved in the community through active participation in philanthropy, organizations, and/or nonprofits. Professional, cordial, and approachable when handling complaints and criticism.
Quality Management:
Standard: Guest Experience Area - Clearly understands and upholds brand and company compliance requirements for guest service scores. Works with the team members to ensure continuous improvement in service scores and social media reviews. Consistently achieves high-quality assurance scores at the top and strives for national and local award recognition for the hotel and the outlets.
Professionalism/Communication:
Standard: Uses Emotional Quotient to clearly understand and communicate the team's mission, business goals, and requirements for a successful outcome. Listens attentively and responds thoughtfully to employees' and guests' needs, goals, and aspirations. Discusses business issues and employee concerns in a positive manner to encourage employee input and participation. Inspires others towards business vision and goals. Uses positivity to encourage peak productivity, innovation, and active participation. Leads by example and follows through on commitments. Assumes personal responsibility for being on time for work, regular attendance, and maintaining a professional appearance.
Leadership Managerial Skills:
Standard: Works closely with employee relations and development of staff, including working with human resources on the recruiting, selection, orientation, and training to ensure each new associate fits the Valencia Hotel Collection culture. Fosters a positive, fun, and cooperative working environment to encourage lower turnover. Embraces teamwork, objective feedback, and encouragement to empower associates. Respects each team member's unique ability to contribute to the department's success. Builds trust and finds ways to preserve group morale yet achieve business objectives. Identifies and abates reasons for turnover. Ensures development plans are written and executed in a timely fashion.
Safety and Security:
Standard: Takes serious responsibility for the safety and security of guests, team members, and the asset. Knowledgeable and in compliance with all safety and security requirements by the franchise, management company, health department, fire department, state innkeeper laws, and OSHA. Attends monthly safety meetings and has appropriate follow-up and documentation on file. Responds quickly to safety hazards identified.
Self-development:
Standard: Takes responsibility for the self-development of themselves and their staff. Encourages and participates in cross-training opportunities within the company throughout the year. Attends relevant webinars, courses, and organization’s trainings throughout the year to keep abreast of the current trends within the industry.
Join our dynamic team at Hotel Valencia Texican Court and be part of a culture that values excellence, innovation, and teamwork. Apply now to take your career to new heights in the hospitality industry!
