Up to $900 RETENTION PROGRAM PAY, and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
We are searching for a committed, proactive Beverage Manager Bar who would enjoy work in an exciting, fast-paced environment. You will promote and grow the business, hire and train staff, and ensure that patrons are receiving excellent drinks, food, and service. You will also manage inventory and resources, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with diverse personalities and diffuse tense situations.
In order to succeed as a Beverage Manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills. You will also be responsible for but not limited to the following:
V-bar & Cielo
- Staff and schedule staff to cover the full week operation.
- Responsible for completing tip reports for all F&B staff each pay period
- Schedule must be sent to the Director of Food and Beverages by Thursday 4:00p.m. for review. The final schedule will be posted Thursday at 6:00 p.m.
- Develop opening and closing duties for all Vbar – Cielo Bar positions.
- Establish supplies pars and order accordingly to ensure proper operations of Beverages operation.
- Keep all equipment operating properly and take the necessary steps to solve problems with the Micros system equipment and beverage vendor-supplies.
- Present P.O.’s as needed in a timely manner to the F & B Director.
- Create action plans as needed to increase preferred hotels, AAA and guest comment card standards.
- Inspect and reprint menus as needed. All printing documentation must be approved by the General Manager.
- Change menu items as needed. All changes need to be discussed with the Executive Chef and F&B Director as well as be presented to the General Manager for review.
- Responsible for updating the wine list to reflect the most current selection.
- Ensure Cielo Bar reservation system is checked daily and operators are properly being trained (on going basis) to ensure all large party reservations are being properly and timely called back and booked.
- Train operator, front desk agent and V-bar employee on how to direct guest to the designated reservations voice mailbox.
- Meet all payroll deadlines by Monday 12:00 p.m.
- Meet all Human Resources Department deadlines. Interview, reviews, PTO requests, etc.
- Maintain V-bar & Cielo Bar conditions/standards (cc all work orders to F & B Director).
- Schedule Monthly meetings and send meeting minutes via e-mail to HR Director and Director of F & B before the 5th of each month.
- Consistent presence in all outlets to include table visits, when acting as F&B M.O.D. You should be present at the Oveja Negra line to ensure proper food expedition and visit tables in the restaurant.
- Work with chef to develop all Holiday event menus.
- Work with Sales & Marketing to develop market strategies to achieve reservations goals.
- Meet deadlines for the marketing to be effective.
- Keep wine and food costs to F & B Director standards.
- Develop bartender contest for the greatest number of times bartender & servers name mention in comments card.
- Email list for upcoming events to all manager at the beginning of the month.
- Maintain menu and v-bar displays up to hotel standard.
- Maintain courtyard tables appearances in front of the V-bar.
- Daily pre shift meeting – special of day updates, notify PBX and room service attendants.
- Plan and execute events that help to generate revenue at V-Bar and Cielo Bar.
- Close the bar (V-Bar & Cielo): make sure that all employee closing duties are done properly and verify that all storage areas and refrigerators are locked and well presented for next day business.
- The F&B Manager must report Beverage costs daily to the Director of Food and Beverage via e-mail.
Security
- Responsible for managing all Loss Prevention issues during your shift.
- Responsible for drafting a written report for each incident that involves a guest.
- Inspect all Loss Prevention positions (Hotel front entrance-Lobby-Vbar-Floors inspection).
- Control all noise disturbances that can affect guest satisfaction and assist the Front Desk Manager when needed.
- Solve any guest complaints and notify the F&B Director via e-mail
Banquet Department:
- Responsible for supporting all banquet events as needed. (Quick turn-special addition)
- Ensure guest satisfaction and control food and beverage waste and quality.
- Support quick turn and last minute additions to the banquet operation.
- Assist the Banquet Manager with concerns and challenges. Work with the Banquet Manager to find solutions for the department managers’ issues. (special wine order).
- Get liquor order for all banquet events for the following week from Banquet Manager.
- Present a wine list to the Catering Department that must be sold in order to keep inventory rotation on track.
Kitchen:
- Responsible for supporting the Executive and Banquet Chefs in all incidents related to the kitchen.
- Ensure guest satisfaction and control food and beverages waste, food presentation and timely service to our guest.
- Support the banquet kitchen in event dish-up when needed.
- Assist the Executive and Banquet Chefs in finding solutions for concerns and challenges.
