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Claims Representative

Job Details

Ace San Marcos - San Marcos, TX
Full Time
$19.00 - $19.00 Hourly
Day

Description

Who we are:

Ace Relocation Systems has been a dynamic leader and innovator in the relocation industry for over 40 years. Our commitment to reinvesting in equipment, modern facilities, cutting-edge technology, and an exceptional team has positioned us as a forward-thinking, customer-focused organization. We pride ourselves on delivering creative solutions with an unwavering dedication to safety and service excellence.

Are you?

  • Team-oriented?
  • Passionate about delivering exceptional customer service?

If you answered yes, we want you to come to be a part of the Ace Relocation Team!

Position Summary:  The Claims Representative is responsible for investigating information received from customers, vendors, agents and van operators to properly process multiple claim types for local, intrastate and interstate relocations.

Priorities:

  • Providing customer service, such as limited instructions on proceeding with claims or referrals to repair facilities or third-party vendors.
  • Effective problem-solving, organizational, analytical and communication skills.
  • Maintaining an organized claim file.

Benefits:

  • Collaborative and team-oriented environment
  • Paid vacation/sick/holidays
  • Comprehensive benefits package including 401k with match
  • Workplace Flexibility
  • And much, much more!

Company information can be found at www.acerelocation.com.

The pay rate is $19 per hour.  Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (6 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.

Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.

We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.

Qualifications

Technology Skills:

  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
  • Competent with Microsoft Teams
  • Using multiple system displays efficiently

Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job.

  • 1-2 years customer service experience, claims experience a plus
  • Maintaining professionalism and customer service mindset during all customer communications
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