Working Service Foreman

Company Introduction:  

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Working Service Foreman with an established organization, you could be the right fit for Rihm Family Companies. Please apply today. 

Position Summary

The Working Shop Foreman is a hands-on leader in the service department, responsible for both performing vehicle repairs and supervising day-to-day shop operations. This role combines advanced technical expertise with leadership responsibilities to ensure quality repairs, efficient workflows, and a high standard of customer service. The Working Shop Foreman supports technicians with diagnostics and repair processes while actively contributing to shop productivity through completed repairs.

Key Responsibilities

Repair & Diagnostic Work

• Perform diagnostics, repairs, and maintenance on medium- and heavy-duty trucks in accordance with OEM and dealership standards.
• Lead by example in quality, efficiency, and professional conduct while performing repair work.
• Take ownership of complex repairs and serve as a technical resource for less experienced technicians.
• Perform road tests and post-repair quality checks to ensure accuracy of work completed.

Shop Leadership & Workflow Oversight

• Collaborate with Service Advisors and Service Manager to assign daily work, prioritize jobs, and monitor technician productivity.
• Schedule shop work to maximize efficiency and ensure jobs are completed on time and to standard.
• Monitor work in progress; provide direction and support to technicians as needed to maintain flow.
• Participate in technician performance reviews and provide input on skill development needs and shop training.

Customer Satisfaction & Quality Control

• Communicate effectively with Service Advisors regarding job status, concerns, or delays.
• Address customer concerns as needed, ensuring the Service Manager is aware of any unresolved issues prior to vehicle delivery.
• Identify and correct repeat issues or policy repairs; coach technicians on proper diagnostic and repair procedures to avoid rework.

Administrative & Warranty Support

• Use Decisiv (Paccar Solutions Service Management) for documentation, job communication, and status updates.
• Ensure warranty repairs are properly documented; tag and return warranty parts in accordance with policy.
• Occasionally assist in opening and closing repair orders when Service Manager or Advisors are unavailable.
• Coordinate with Parts Department to ensure parts are available before starting jobs.

Shop Maintenance & Safety

• Help maintain a clean, organized, and safe work environment.
• Promote and enforce safe work practices among all team members.
• Ensure tools and shop equipment are properly maintained and in working condition.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum 5 years of truck or automotive repair experience.
• Demonstrated mechanical and diagnostic proficiency.
• Minimum 1 year in a leadership or mentorship role within a repair shop.
• Proficiency with computers and service software platforms.
• Strong communication, organizational, and time-management skills.

Preferred:

• Associate’s degree in Diesel Technology, Automotive, Business, or related field.
• Experience in a dealership or commercial truck repair facility.
• Prior experience in a working foreman or lead technician role.
• Possession of a CDL (Commercial Driver’s License).

Physical Demands

• Must regularly stand, walk, sit, talk, hear, and use hands and arms to operate tools and equipment.
• Must be able to lift and/or move up to 50 pounds.
• Requires close vision, depth perception, peripheral vision, and the ability to adjust focus.
• Frequent movement throughout the shop environment and regular exposure to typical repair shop conditions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.