Data Services Manager

The Role

The Data Services Manager will play a critical role in ensuring the integrity, accuracy, and efficiency of our data collection and delivery processes. You will oversee the operational aspects of survey programming, data processing, and quality assurance for quantitative research projects. The role requires a deep understanding of market research methodologies, strong project management skills, and a proactive, solutions-oriented mindset.

Things You’ll Do

Data Processing/Services Team Leadership

• Lead, manage, and grow the Data Services team (including our current offshore data processing team of two)
• Act as a key point of contact for data-related technical needs (data weighting/merging, etc.), client escalations, and solution development
• Serve as a senior technical advisor within the organization, ensuring best practices are adopted across survey execution and data delivery

Data Tabulation and Technical Support

• Partner closely with Research, Project Management, and Client Services teams to ensure data deliverables align with research design and client expectations
• Develop comprehensive data tabulations, using our currently utilized software, WinCross, based on internal standards as well as customized tab and banner plans provided by project teams
• While maintaining a high level of proficiency in WinCross, experience with other tabulation platforms is also welcome, as we are open to solutions that may improve efficiency, accuracy, or scalability
• Ensure high standards of data quality, structure, and delivery formats across all research projects

Growth of In-House Data Services Capabilities

• Define and execute the vision for data services in alignment with company goals and evolving client needs
• Evaluate, recommend, and implement survey and analytics software/tools to support current and future business needs
• Drive continuous improvement in operational workflows, automation, and scalability
• Collaborate with senior leadership to identify opportunities to scale operations and introduce efficiencies through automation, tooling, and process improvements

Education and Experience Requirements

• Bachelor’s degree in Data Science, Information Systems, Market Research or relevant field preferred
• 4+ years of experience in data operations, data services, or data management in a market research setting.
• Proficiency in using the WinCross software platform for data tabulation
• Must have experience with data stacking, merging and weighting and working with large and complex tracking studies data files
• Superior organizational skills, attention to detail & demonstrated commitment to the accuracy and completeness of information
• Proven ability to manage and develop high-performing technical teams
• Must possess a strong client service-oriented approach
• Must have the aptitude to work in a deadline oriented, fast paced environment
• Must be a self-starter, can handle responsibility, and work independently with minimal supervision
• The ability to prioritize multiple projects and juggle tasks to meet deadlines
• Strong working knowledge of SPSS
• Experience using the Displayr software a plus