Customer Support Representative (B2B)
Job Details
Experienced
Chicago - Chicago, IL
Full Time
4 Year Degree
Undisclosed
None
Day
Customer Service
Description

About Keeper:

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft.  As the leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers.

Job Summary:

As the Customer Support Representative you will work the team and our current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance. You will also lead training and onboarding for new customers so that they understand our technology and services. You are a highly organized go-getter and problem-solver with keen technology skills, who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Qualifications

Responsibilities:

  • Answer incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
  • Coordinate & conduct training and onboarding for clients
  • Sell our Training & On-Boarding packages to clients that haven’t already purchased
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Escalate more in-depth issues to the Tier 2 team
  • Be able to problem solve and turn frustrated clients into happy clients.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client

 
Minimum Qualifications:

  • An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
  • Salesforce experience, or similar technology
  • Experience with Google Suite and MS-office tools

 
Preferred Qualifications:

  • Bachelor’s Degree preferred
  • Technical proficiency with smartphones, tablets and computers
  • Excellent people and communication skills 

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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