Intake and Outreach Coordinator

Job Summary: Reporting directly to the Asst. Director of Development and Director of Development the Intake and Outreach Coordinator will be responsible for overseeing the intake and referral process for individuals eligible for OPWDD services. The Intake Coordinator Acts as a liaison between the individual and family members, and/or agency and state personnel throughout the intake and admissions processes. The Intake Coordinator is responsible for the initial outreach and enrollment of the individual for the agency through provider relationships and individual engagement. Intake and Outreach coordinator must be willing to travel across 5 boroughs, including Westchester. Must be knowledgeable in social media and digital marketing.

Responsibilities Include but are not Limited to

• Determine potential eligibility for programs following intake policies and procedures
• Responsible for coordinating referrals from multiple programs and agencies in catchment area and general follow up and follow through with those referred
• Collaboration with service management and families and care manager for intake process
• Conduct and schedule screening interviews with members, families and any other providers as part of the admission process
• Assist with marketing Eihab Human Services services and facilities to potential consumers by answering questions, conducting interviews, reaching out to potential referral sources, and attending fairs and events. Shares information with the individuals seeking services, families, schools, support systems, referral sources, payers, and funding sources about the scope of services
• Upon receipt of referrals from individuals and agencies who are seeking services, the Intake Coordinator will conduct data entry of new enrollees into the EHR system (Precision Care). Will train if unfamiliar.
• Attend community meetings and staff meetings as well as any mandated trainings
• Must be comfortable with public speaking and making presentation to community resources
• Will assist with networking and outreach, including social media and website tasks.
• Assist with agency wide events to assist with agency's branding.
• Assist with the development of marketing materials
• Travel to different establishments to conduct outreach such as schools, libraries, etc.
• Must be able to adjust schedule for any scheduled events which may occasionally include weekends.
• Develop effective relationships with staff and individuals through utilization of interviewing skills, education, role modeling, and the provision of supportive, concrete services
• Educate families as to the local available resources
• Maintain up to date knowledge of services and resources that are available to families.
• Be a supportive force in the development of the work ethic, culture and values of business development.
• Support the mission and vision of the organization.
• Performs other related duties as requested by supervisor.

• Bachelor’s degree focusing on social services or similar courses preferred
• Minimum of two years’ experience with Office of People with Developmental Disabilities (OPWDD) services and Minimum 1-year work experience with persons with developmental disabilities
• Familiarity with NYS and NYC Social Security and Medicaid
• Current and up- to – date driver’s license to agency standards
• Goal-oriented professional with the ability to work independently, as well as part of a team, in a fast paced environment
• Excellent interpersonal, organization, verbal and written communication skills along with an attention to detail
• A compassionate and caring communication skill for individuals and their families combined with strong documentation, analytical and problem solving skills
• Excellent computer skills with knowledge of Microsoft Word and Excel required. PowerPoint preferred.
• Ability to effectively collaborate
•  Evidence of ability to prioritize, manage and complete projects with tight deadlines
• Ability to adapt well to fast-paced environments with changing circumstances, direction,

and strategy

•  Willingness to work different shifts and travel within the Tri State area to support other

sites

•  Advanced computer knowledge in all Microsoft Suite applications preferred
•  Must be a self-starter, organized, and a team player.
• Excellent interpersonal skills required
•  Bilingual a plus but not required