Student IT Technician

Student Employment - IT

Student Technician
Charleston Southern University

Position Overview:

The Student Technician is responsible for providing technical support to students, faculty, and staff at the university. This role involves assisting users with troubleshooting and resolving a wide range of hardware, software, and network issues. As the first point of contact for IT-related inquiries, the Student Technician will handle support requests through various channels, including phone, email, and in-person interactions.

The Student Technician will also help manage and document support tickets using the ticketing system, ensuring accurate tracking and timely resolution of issues. They will assist with routine maintenance tasks, such as software installations, system updates, and hardware setup or repairs. Additionally, the Student Technician will help create user-friendly documentation, such as knowledge base articles and guides, to aid end-users in resolving common technical issues independently.

This is a part-time role. Hours of operations may vary and will be scheduled per semester. 

Key Responsibilities:

Responsibilities vary by role and may include, but are not limited to:

•    Provide computer help desk assistance to university students, faculty, and staff.
•    Effectively troubleshoot a wide variety of IT systems and challenges, supporting issue resolution and escalation as appropriate. 
•    Log, update, and resolve support tickets using the ticketing system. 
•    Diagnose and resolve problems by phone, email, or in-person. 
•    Provide basic support for hardware repairs, installations, and maintenance. 
•    Help with software installation, updates, and troubleshooting across multiple platforms (Windows, macOS, etc.).
•    Deliver clear, courteous, and effective client communication, ensuring a positive support experience. 
•    Create and update support guides and knowledgebase articles. 
•    Work closely with full-time staff to escalate complex issues and follow up to ensure resolution. 
•    Other duties as assigned.

Required Skills and Attributes:

•    Ability to independently research and resolve the majority of client requests. 
•    Commitment to excellent customer service, professionalism, and continuous learning. 
•    Ability to lift, push and pull up to 50lbs
•    Ability to sit and stand for long periods at a time
•    Ability to crawl under desk for any technology need
•    Adhere to Dynamic Campus Core Values

Preferred Qualifications

•    Prior experience with helpdesk support or customer service.
•    Familiarity with IT concepts (networks, printers, software installation)
•    Proficient Microsoft Office Skills (Word, Excel and PowerPoint)
•    Experience with Microsoft Windows and Mac OS operating systems

Hours:

Part-time, approximately 0-15 hours per week.

Compensation:

Hourly wage, based on university student employment guidelines.

Application Process:

Interested applicants should apply, resume, cover letter, and references through Paycom on the CSU Student Employee Website. Interviews will be conducted by IT Leadership.

Additional Notes:

• These roles are intended to provide students with a meaningful employment experience that contributes to both their personal and career development.
• Students enrolled in courses during the semester they are working are FICA-exempt.
• Students not enrolled in the semester are required to pay FICA taxes.
• Students are not permitted to work during scheduled class times.

Eligibility/Requirement(s):

• These positions are open to all academic level student

Federal Work-Study:

• Must be a currently enrolled student at Charleston Southern University.
• Must have completed all documentation required by Financial Aid.
• Must have accepted their financial aid award.

Charleston Southern University is an Equal Opportunity Employer.

This job description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.