LOCAL CANDIDATES ONLY
The Junior Account Executive plays a key role in supporting Beacon HCI’s mission by ensuring efficient and professional client interaction and operational support. This role requires an individual who is highly organized, client-focused, and knowledgeable in company systems and services. The Associate is responsible for maintaining a thorough understanding of Beacon HCI’s philosophy, procedures, and products while delivering high-quality service with a positive, solutions-oriented attitude and assisting the Director of Sales in a variety of tasks.
DUTIES AND RESPONSIBILITIES
- Client Representation & Support
- Represent Beacon HCI with professionalism in both appearance and communication.
- Ensure all client interactions are handled promptly, courteously, and confidentially.
- Provide accurate information and services, supporting client satisfaction and trust.
- Professional Conduct
- Approach responsibilities with a consistently positive and cooperative attitude.
- Demonstrate resilience under pressure, maintaining professionalism and composure during challenging interactions or workloads.
- Communication & Organization
- Maintain organized records of client communications and task workflows.
- Collaborate effectively with coworkers and contribute to a supportive team environment.
- Client Complaint Handling
- Address clients' concerns with professionalism and empathy.
- Communicate complaints to the Director of Sales in a timely and constructive manner.
Knowledge, Skills & Abilities
- A solid background or familiarity with healthcare-related industries, claims processing, or medical billing environments.
- Strong verbal and written communication skills with the ability to communicate clearly and professionally with clients, team members, and leadership.
- High energy with a genuine eagerness to learn and grow within a client services or sales-driven environment.
- Excellent organizational skills with the ability to prioritize tasks, meet deadlines, and manage time effectively in a dynamic work setting.
- Comfortable handling multiple assignments simultaneously while maintaining accuracy and attention to detail.
- Demonstrates initiative and the ability to work independently with minimal supervision while maintaining accountability.
- Skilled in identifying, correcting, or escalating omissions and inconsistencies in data or client information.
- Proficient in Microsoft Office applications, especially Word and Excel, as well as experience with billing clearinghouse platforms, CRM, or similar platforms.
- Maintains a strong focus on accuracy and thoroughness in all aspects of documentation and communication.
- Demonstrates strong interpersonal and team-building skills; fosters a cooperative, respectful, and results-oriented team culture
Experience and Training
- A High School Graduate degree
- Two or more years of experience in the Healthcare Industry.
- At least 1 year Customer Service or Sales Experience
- Optional experience in medical coding
