Specialty Care Manager

Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s).
• Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
• Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
• Demonstrate, promote and practice cultural competency towards clients through respect and understanding.
• Recognize and embrace diversity through supporting and encouraging the strengths of each individual served.
• Provide a meaningful core service for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served.
• Utilizing a team approach, maintain accessibility for clients during the workday.
• Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
• Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.
• Remain current in the field, support and implement best practice service models within the program.
• Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
• Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
• Provide on-call availability via cell phone to Health Home program as needed.
• Serve as client advocate.
• Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.
• Participate in staff meetings and other Care Coordination department activities.
• Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
• Participate in mandatory ongoing training and professional development offered.
• Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director.
• Other duties as assigned.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note:     The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Education: Bachelors degree in Human Services or related field and two years of paid experience working with persons with disabilities and/or chronic illnesses.

A combination of education and experience may be substituted at the discretion of the Director.

Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If a position requires bilingual skills to be used, additional compensation will be offered.

Experience: At least two years of practical experience working with individuals with disabilities or chronic illness.

A combination of education and experience may be substituted at the discretion of the Director.