Intake Case Manager II

Why work at Rocky Mountain Human Services? 
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

The Intake Case Manager helps individuals and members get started with services by completing the initial functional assessment. This is the first eligibility step to see if a person qualifies for long term services and supports. This position helps the member understand the process and steps needed to qualify for services and communicates outcomes related to eligibility. The intake case manager assists the member to determine the best services to meet their individual needs.

Essential Duties

• Schedules and completes all assigned assessments with the member and, if appropriate, care team in the timeframe required.
• Conducts assigned assessments in-person at the individual’s residence.
• Responsible for certifications to be submitted to the county to initiate eligibility.
• Monitors the status of financial eligibility.
• Ensures all initial required paperwork (PMIP, ROI, signature pages, etc.) is completed and updated in the member’s profile in the state operated system.
• Provides information to the member and their care team about service delivery options and resources as needed.
• Keeps the member and their care team updated about the status of their eligibility, including when they can start services or if eligibility requirements are not met within assigned timeframes.  
• Responds to the complex needs of members and represents RMHS in team meetings to determine services and supports needed to meet the member’s needs.  
• Ensure members understand the complaint and appeal process and sends appeal rights or notices as required.
• Maintains professional and ethical behaviors in all interactions with members, care teams, and RMHS internal staff while meeting expectations and quality standards set by RMHS. 
• Participates in training and staff development activities as assigned, including team meetings.
• Completes Mill Levy requests for members and/or their care team (primarily for IDD waivers and programs)
• Completes emergency State SLS plans for members who qualify (primarily for IDD waivers and programs).  
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Communicates professionally and empathetically verbally and in writing.
• Knowledge, understanding and competency about members who have disabilities and members who are elderly.  
• Maintains confidentiality per HIPAA guidelines.
• Ability to manage your own schedule and work hours to effectively complete tasks assigned.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to speak calmly and help de-escalate members who may be upset by showing care and compassion.
• Ability to solve problems and concerns as they arise.
• Ability to attend in-person meetings with members at their residence.
• Ability to facilitate planning meetings and use interview skills to complete assessments.
• Knowledge of basic computer skills and ability to navigate client management systems.
• Ability to represent RMHS’s mission, vision, and values.

Minimum Qualifications

• A bachelor’s degree; or
• Five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or
• Some combination of education and relevant experience appropriate to the requirements of the position.

Preferred Qualifications

• Previous case management experience
• Degree in social work, psychology, sociology or other human services

Driving Category - Requirements

Driving Category B:

Employees who may drive RMHS or personal vehicles for business purposes. Category B employees may transport other employees but will not transport RMHS clients.

• Valid driver’s license
• Proof of motor vehicle insurance
• Personal vehicle in good operating condition for use during work, including transporting individuals
• No major violations in the past three years.
• No more than two moving violations in the past three years
• Ability to meet and maintain agency driving requirements and operate agency vehicles
• Drivers must upload proof of ongoing auto insurance every 6 months into Paycom/Relias.

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.