Front Desk Medical Receptionist

Erie Family Health Centers is proud to announce the opening of a new health center within the Sankofa Village Wellness Center, a cornerstone of the larger Sankofa Wellness Village development at the corner of Madison and Kildare in West Garfield Park (opening in early 2026). This innovative wellness village represents a transformative community investment, bringing together healthcare, housing, and community services under one vision. The Wellness Center itself will be a state-of-the-art facility providing comprehensive, affordable healthcare services, including medical, dental, and behavioral health, to patients of all ages, from newborns to seniors.

As part of Erie’s commitment to health equity, this center will serve all community members regardless of insurance status, immigration status, or ability to pay. Join our mission-driven team in delivering high-quality, patient-centered care in a supportive and innovative environment dedicated to improving community wellness.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Registering patients, inputting charges, scheduling and verifying appointments
• Collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance
• Functions collaboratively with other Patient Support Services, Front Desk Medical Receptionists, and other clinical services to ensure efficient, friendly, cost-effective service.

Education

• A high school diploma or equivalent is required.

Skills and Knowledge

Required

• Prior customer service required
• Excellent customer service and interpersonal skills are required.

Preferred

• Prior physician's office experience is beneficial.
• Experience in utilizing a computer and Microsoft Products and electronic medical records system is beneficial.
• EPIC experience is a plus.
• Bilingual is a plus.

The Erie Advantage Pledge:

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.