Medical Assistant Team Leader

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. 

Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Medical Assistant team! In this role you will provide leadership and oversight to assigned group of medical assistants. Expectations include performing the responsibilities of a Medical Assistant as well as those appropriately delegated by the site director.  

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Supports a provider or providers for 100% of their day, unless otherwise assigned by their supervisor. 
• Collaborates with providers and nurses in the delivery of patient care.
• Provides direct patient care that is typical and within the scope of a medical assistant.
• Assigns and monitors duties and responsibilities of Medical Assistants. Fairly balances staff and clinic needs.
• Performs regular scheduled performance evaluations and 1:1 meetings with Medical Assistants.
• Partners with HCO Director on crucial conversations with their team
• Participates in the development and implementation of individual, group and community education programs.
   

Education

• High School Diploma required.
• Two or more years’ experience as an MA required.
• At least one year of MA experience at Erie highly preferred
• Successful completion of Medical Assistant program required
• Certified or Registered by accredited agency preferred.

Skills and Knowledge

• Bilingual (Spanish) dependent on site and the patients served on that site. (May be required to communicate with and assist non-English/Spanish only speaking patients and/or guests.) 
• CPR Certification – must be current at all times
• Ability to effectively assess new and existing staff skills and competencies, identify gaps and conduct necessary training.
• Ability to create/update standards that are measurable and objective and that can be used to track performance of medical assistant functions.
• Ability to utilize clinical systems, reports and data to monitor effectiveness of staff, equipment and processes.
• Ability to communicate effectively in speech and writing with individuals and groups.
• Ability to multitask and maintain a high level of organization for each task.
• Phlebotomy skills for adults, infants, and children
• Basic knowledge of pharmacology required for the scope of practice.
• Computer skills including ability to accurately enter health information into an electronic medical record

COVID-19 vaccine documentation is required for all employees.