Company Overview
Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.
At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.
Job Summary
We are looking for a talented, hardworking and detail-oriented individual for our full-time Universal Banker position in our Virtual Center Department!
At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming internal and external customer calls to the bank.
A Universal Banker's responsibilities include:
- Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience. A smile should be detected in your voice!
- Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
- Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services.
- Opening, closing and performing maintenance on accounts.
- Building relationships with customers by identifying needs and offering solutions.
- Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
- Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
- Participating in training and development programs.
- Upholding the Bank's image through a professional presence.
- Complying with all applicable policies, laws, and regulations.
- Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.
This is not a remote position. Position is located on-site at our Headquarters building in Omaha, NE.
