Company Overview
Core Bank is an accomplished Community Bank located in the Greater Omaha, NE, Kansas City, KS, and Mesa, AZ areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.
At Core Bank, technology is at the heart of how we serve—whether it’s empowering our employees or enhancing the experience of our clients. As an IT Systems Administrator, you will play a critical role in delivering exceptional service and driving the success of our high-performing, fast-paced environment.
This position offers a unique opportunity to grow your career by contributing to the stability, security, and evolution of the bank’s technology infrastructure. You’ll be responsible for maintaining and supporting core IT systems—including operating systems, servers, security tools, email, applications, and end-user devices (laptops, desktops, software, and hardware).
You’ll work closely with a collaborative team of internal technology professionals and outsourced partners to implement new tools and technologies, provide end-user training, and support, and contribute to the overall IT strategy. In this role, you’ll have the opportunity to collaborate across departments, including with application development and innovation teams, to deliver best-in-class solutions and create more efficient, customer-centric services.
If you’re passionate about delivering meaningful impact, developing your technical expertise, and being part of a team that values innovation, service, and growth—this is a role where you can truly build a career.
At Core Bank, our Purpose is to Build Better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.
Job Summary
Core Bank users of technology, whether employees or clients of the company, are all “customers” of the IT department, which means the IT Systems Administrator’s highest priority is prompt service to our customers and working as a team to deliver an exceptional customer experience while protecting critical systems and assets. In our high performing, fast changing environment, the IT Systems Administrator maintains essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. You will work alongside other technology team members and outsourced partners to implement new software and hardware, provide training and support the overall IT strategy. As a member of the IT infrastructure team, you will collaborate with internal and external cross-functional teams on projects including application development to build and efficiently deliver best-in-class solutions for our customers.
A Senior IT Systems Administrator's responsibilities include:
- Install, configure, maintain, change, upgrade and troubleshoot company hardware, software, and systems.
- Support and promote the use of governance processes, including incident, problem, change, release, and configuration management.
- Perform analysis of system needs; contribute, coordinate and facilitate the design, architecture, integration, and installation of products and services.
- Ensure servers, workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line and are available to employees and clients.
- Maintain asset inventory (servers, workstations, peripherals, communications devices, and operating system/application software).
- Ensure servers, workstations, peripherals, communication devices, and operating system/application software are properly
- Work and troubleshoot assigned incidents daily to find resolution within the established service quality standard time frames.
- Submit change orders for all changes made to network systems and actively work assigned tasks to complete change orders in a timely manner.
- Assist with defining standard PC configurations and assume responsibility for image definition and creation. All images are kept up to date with the newest patches and software. Assume overall responsibility for staging PC's and preparing them for deployment. Asset tracking database is updated on a daily basis to reflect additions, deletions, or changes in PC inventory.
- Assist with and coordinate end-of-life and sanitation and secure disposal of assets according to company standards.
- Adhere to information security policies and promote information security within IT and the company.
- Participate and contribute in identifying standards, tools, and methods that IT should follow for proper internal control and governance processes.
- Participate and contribute to identifying standards, tools, and methods that IT should follow for proper internal control and governance processes.
- Provide 1st line troubleshooting of Alarm and security systems and escalate items to the vendor as appropriate while tracking issues to resolution.
- Participate in new application onboarding by participating in the process of screening vendors, implementing prerequisites, and assisting with performance testing.
- Assist with support and maintenance of phone system including administration and configuration.
- Assist with server and firewall maintenance, patching, and upgrades.
- Liaison to external vendors troubleshoot issues to successful resolution. May include review of invoices for work completed and entering into accounts payable system.
- Must comply with all company policies and procedures, applicable laws and regulations.
- Participate in on-call rotation, providing off hours support as required.
- Works independently without daily supervision of tasks.
- Must be able to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity, and remains calm, optimistic and persistent even under adversity.
- Document any new processes or findings in the Team's knowledgebase.
- Willing to stay and complete work when needed even when beyond normal work hours.
- Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
- Regular attendance is required.
- Other activities, duties or responsibilities that are required of the employee may be assigned.
