The Strategic Operations Manager is both an analytical and strategic professional who thrives in dynamic environments and excels at solving complex problems. The ideal candidate is a confident communicator with strong business acumen, capable of navigating ambiguity and driving change. With a proven ability to lead initiatives independently, they bring resourcefulness, initiative, and a hands-on approach to project management.
This individual demonstrates expertise in developing and implementing standard operating procedures and process improvements, while leveraging data to inform strategic decisions. Prior leadership experience, along with a track record of managing and developing high-performing teams, is essential.
Key Responsibilities
Operational Strategy & Execution
- Identify gaps in processes and design sustainable, scalable solutions
- Lead cross-functional initiatives to streamline workflows and optimize performance
- Translate complex problems into clear, actionable plans
- Team Leadership
- o Manage and mentor a team, ensuring alignment with departmental goals
- o Foster a culture of accountability, curiosity, and continuous improvement
- o Provide guidance and help your team rise to the occasion
- Process Development & Implementation
- o Draft and roll out SOPs, playbooks, and documentation to support operational excellence
- o Drive adoption through training, monitoring, and iterative feedback
- Data-Driven Decision Making
- o Analyze operational data to surface trends, inefficiencies, and opportunities
- o Build clear reports and presentations to support strategic recommendations
- Maintain a bias toward action, backed by data