Sr. POS IT Field Service Technician

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We love who we are and the impact we make in our communities. We have a Servant’s Heart and strive to blow our guests’ minds with next level positive experiences. We focus on the details by providing our guests with exciting products and services, including our Famous ModAir. It’s all about the details here at ModWash!

The Sr. POS IT Field Service Technician role is a critical position supporting our POS systems, IT hardware, network infrastructure, and field service initiatives.  This senior technician will be a trusted partner to the Vice President of IT & POS Systems, playing a key role in executing POS system conversions, IT rollouts for new site openings, and ensuring our car wash technology operates se4amlessly across multiple markets.

This position is ideal for a seasoned field IT professional with deep technical expertise, leadership capability, and the drive to ensure minimal downtime and maximum efficiency across our operations. 

Duties/Responsibilities:

• Act as a senior technical field leader, partnering directly with the VP of IT & POS Systems to drive enterprise-wide initiatives, focusing on POS conversions, IT infrastructure, hardware, and backend systems.
• Lead troubleshooting and installation for car wash POS systems (hardware, software, kiosks, pay stations, and integrated controllers).
• Perform advanced repairs and diagnostics on proximity sensors, RFID readers, LPR technology, printers, gate mechanisms, low-voltage cabling, touchscreens, and related IT/controls equipment.
• Configure, install, and maintain IT systems including network switches, firewalls, wireless infrastructure, servers, and client devices to ensure security and uptime.
• Collaborate with POS suppliers and ModWash project managers to manage timelines, execution, and quality of POS conversions and new site rollouts.
• Oversee ticket escalations and priority issues through internal IT service management systems, ensuring timely resolutions.
• Provide leadership in coordinating after-hours/weekend support to protect uptime and revenue generation.
• Manage IT and POS asset inventory, software licensing, procurement, and vendor warranty services.
• Administer secure remote management tools (e.g., ScreenConnect, RMM platforms) for proactive support.
• Train and mentor junior field service technicians to elevate technical capabilities and consistency across markets.
• Partner with operations, maintenance, and special projects teams to align IT with car wash uptime goals.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Advanced knowledge of Micrologic, AMP, NXTWash, or similar car wash POS/control systems.
• Experience with networking, relays, soldering, robotics, or industrial controls.
• Proven ability to lead troubleshooting efforts, minimize downtime, and train/mentor others.
• Strong analytical and problem-solving skills with excellent communication.
• Proficiency with remote support platforms and IT administration tools.
• Ability to travel across markets as required, including overnight and out-of-state assignments.
• Must be highly organized with exceptional time management skills.
• All travel expenses, mileage, flights, rentals, and lodging must be documented and approved by the VP of IT & POS Systems.
• Valid driver’s license with clean driving history and ability to pass pre-employment background check.

Education and Experience:

5+ years of technical experience in IT systems, POS hardware/software, or field service support (car wash industry experience strongly preferred).

Work Environment:

Exposure to indoor and outdoor climates, including noise level.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type | Work Schedule

Job Type: Full Time

Work Schedule: Monday – Friday | 8:30am to 5:30pm, with some flexibility for remote work. May require flexibility to visit car wash locations during their operating hours, including weekends or early mornings.

Travel Required  ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.