Associate Director, Volunteer Program

SUMMARY:

Under the supervision of the Director of Programs & Community Engagement, the Associate Director, Volunteer Program is responsible for managing all aspects of volunteer programs, including recruitment, onboarding, training, retention, and appreciation.
The ideal candidate will be proactive, adaptable, and capable of handling a dynamic workload while maintaining a high level of professionalism, demonstrating political sensitivity in all interactions, and excelling in building strong relationships with diverse groups of people.

DUTIES & RESPONSIBILITIES:

Volunteer Recruitment & Engagement:

• Recruit and engage volunteers from various sources, including community organizations, social media, and corporate groups.
• Identify and develop volunteer opportunities and roles within the organization.
• Cultivate and maintain relationships with companies, organizations, and other volunteer agencies to expand and support the volunteer base.
• Engage in outreach and create opportunities for presentations and brand awareness.
• Create and conduct dynamic presentations to community groups and at events.
• Collaborate with relevant departments to create and distribute recruitment and engagement materials.
• Represent the organization at events and functions as needed.

 Volunteer Onboarding, Training & Management:

• Manage and ensure the completion and accuracy of volunteer onboarding processes, including background checks and training.
• Manage and update training materials and processes to align with organizational needs.
• Maintain and oversee the volunteer database, ensuring efficiency and accurate record-keeping.
• Supervise direct report/s and delegate tasks and projects as necessary.
• Routinely communicate and participate in relevant meetings, including Operations, Leadership, and other internal or external networking meetings, including occasional Service Center visits.

 Volunteer Retention, Recognition & Communication:

• Develop and implement strategies for volunteer retention and appreciation.
• Collaborate with management to recognize and celebrate volunteer contributions.
• Lead or assist in the planning and execution of volunteer appreciation events and other social functions.
• Manage volunteer communications, including newsletters, social media, and responding to inquiries.

 Additional Responsibilities:

• Undertake other tasks and projects as assigned to support organizational goals and objectives, including regular travel to events.

QUALIFICATIONS:

• The ideal candidate will have the following:
• A college degree preferred, but not required based on work experience.
• 3+ years demonstrated experience working with aging populations and volunteers.
• Experience in the nonprofit sector.
• Strong team player who can collaborate effectively, take direction, and fulfill responsibilities in a fast-paced, challenging, and constantly changing environment.
• People-focused with excellent interpersonal skills and a professional demeanor, adept at interacting with staff, volunteers, and other external stakeholders.
• Proven track record of excellent communication skills, both written and verbal.
• Proactive attitude to exceed expectations and take initiative with an entrepreneurial spirit, including ability to work independently and problem solve.
• Excellent computer and technology (mobile application) skills.
• Ability to work independently and problem solve.
• Demonstrated understanding of the challenges facing aging populations

REQUIREMENTS:

Standard office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.

Successful candidates for this position will be subject to a background check as a condition of employment.