Position: Area Director of Revenue Management
At Valencia Hotel Collection, our mission is to provide a truly unique experience, delivering the finer aspects of hospitality with exceptional service, executed by our engaged and empowered team. The goals and needs of our team, guests, and investors form the foundation of our culture.
JOB SUMMARY
The Area of Director of Revenue is a strategic leader responsible for developing and executing a comprehensive, cross-functional revenue strategy that integrates sales, marketing, operations, and pricing to drive long-term profitability across all channels. This role requires a data-driven, technologically adept, and customer-focused approach to revenue management, ensuring that all decisions are informed by market insights, AI-driven analytics, and loyalty program engagement.
Reporting to the Vice President of Sales, Marketing & Revenue with a dotted line to the Corporate Directors of Sales and Digital Marketing and two property General Managers, this position will manage two hotels and leads the entire revenue functions, aligning strategies across multiple properties while ensuring a unified "one vision" approach to revenue optimization. The ideal candidate is a transformational leader, skilled in breaking down operational silos and fostering a collaborative, forward-thinking revenue culture.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
- Develop and execute a comprehensive revenue strategy that aligns sales, marketing, and operations.
- Implement AI-driven forecasting models to anticipate demand fluctuations and optimize pricing.
- Oversee pricing and distribution strategies, ensuring maximum profitability while maintaining guest value.
- Monitor market trends and competitor performance to proactively adjust revenue strategies.
- Ensure seamless integration of revenue management systems and predictive analytics tools.
Managerial Responsibilities
- Lead weekly revenue meetings, ensuring data-driven decision-making across departments.
- Supervise the implementation of dynamic pricing models and revenue management technology.
- Break down departmental silos, fostering a collaborative approach to revenue growth.
- Provide strategic oversight on loyalty-driven revenue initiatives and customer-centric pricing models.
- Drive transformational leadership, influencing teams to adopt innovative revenue strategies.
- Establish and track key revenue KPIs, ensuring accountability and continuous performance improvement.
- Analyze booking pace trends, segmentation shifts, and competitive positioning, adjusting strategies proactively.
Guest Services
- Utilize guest data and insights to develop personalized pricing and promotional strategies.
- Ensure all revenue decisions align with guest experience and brand expectations.
- Balance profitability with customer satisfaction by maintaining fair and ethical pricing structures.
- Integrate loyalty-driven promotions that enhance guest retention and maximize revenue per available room (RevPAR).
- Foster a revenue strategy that enhances the guest journey and overall satisfaction.
Team Support and Training
- Educate and upskill teams on revenue analytics, pricing strategies, and AI-driven forecasting tools.
- Provide mentorship and training to sales, marketing, and operations teams on revenue optimization.
- Cultivate a culture of commercial success through continuous learning and shared accountability.
- Lead change management initiatives to align teams with evolving revenue strategies and technological advancements.
- Communicate complex data insights in an accessible way to stakeholders across all departments.
Communication and Reporting
- Present complex revenue insights in an accessible way for cross-departmental stakeholders.
- Oversee financial reporting, including monthly and annual revenue performance reviews.
- Conduct P&L reviews, identifying revenue gaps and recommending strategic improvements.
- Collaborate with corporate and property leadership to ensure revenue strategies align with business goals.
- Maintain transparent communication with executive teams on revenue trends and market shifts.
Safety & Compliance
- Ensure compliance with brand and industry revenue management standards.
- Advocate for ethical pricing models that prioritize long-term guest trust and brand sustainability.
- Monitor and enforce fair pricing practices to maintain competitive integrity.
- Uphold financial integrity by aligning revenue strategies with corporate financial objectives.
- Stay updated on regulatory requirements impacting pricing, revenue management, and distribution.
- Adhere and ensure compliance with Valencia Hotel Collection’s brand standards, federal and local laws and company policies
- Report unsafe conditions immediately.
Physical Requirements
- Sitting: Frequent (analyzing data, reports, and system management)
- Standing/Walking: Occasional (meetings, team collaboration)
- Lifting/Carrying: Light (office supplies, computer, reports)
- Other Physical Requirements: Ability to handle a face paced, high volume work environment
Working Environment
- Interior: Office setting, traveling to hotels occasionally for hotel site visits and hotel conferences
- Exterior: Limited, unless required for property meetings
BASICS
- Primarily day shifts, with flexibility for strategy meetings and reporting deadlines.
- Availability for urgent related matters outside of scheduled hours as needed.
- Job is located in downtown San Antonio.
- Maintain a clean and organized workspace
- Display courteous behavior with guests and team members
- Ensure equipment is in proper working condition
- Take on additional duties and special projects as assigned by the supervisor
