Medical Assistant

PURPOSE:

The non-procedure room Medical Assistant (MA) assists the physician in patient care and handling basic clinical tasks in the office, ensuring that patient flow runs smoothly and efficiently. The procedure room Medical Assistant (MA) prepares the patient and assists the physician to ensure that every procedure being performed is well documented and performed with accuracy.

ACCOUNTABILITIES AND JOB ACTIVITIES:

Responsible for Appointment Verifications

• Review schedule for the day

• Remind patients of upcoming appointments

• Confirm anticoagulation cases

• Verify sedation cases

Responsible for Seating all Patients in Exam Rooms

• Confirm patient name and date of birth, past medical history

• Provide patient chart to the physician

• Mark the room appropriately (via flags & #s)     

• Perform urine drug screens on necessary patients

Responsible for Carrying out Physician Orders

• Monitor each patient chart after each visit

• Ensure that the physician’s orders are carried out in a timely manner

• Track all orders being carried out

• Enter imaging orders

• Enter procedure orders

• Enter physical therapy orders

• Arrange referrals and discuss with Lead Medical Assistant as needed

Responsible for Meeting with New patients

• Seat patients in exam room

• Review all intake paperwork with the patient

• Explain office policies

• Record all of the patient information in EMR

Responsible for Scanning Documents

• Scan all documents daily

• Import all scanned documents into the appropriate charts

Responsible for Patient Flow

• Frequent review of the schedule

• Direct the physician to the appropriate rooms as needed

• Maintain a timely patient flow

Morning Arrival Responsibilities

• Review schedule for the day

• Stock shelves with needed supplies

• Draw up the necessary injectable medications as needed

• Verify that all needed probes are ready and sterile as needed

Responsible for Studying Patient Records before Procedures

• Verify that the patient is scheduled for the correct procedure

• Study the most recent note ensuring the accuracy of the procedure that is scheduled

• Verify the laterality and levels of the procedure 

• Verify anticoagulation status   

Responsible for Preparing the Patient before the Procedure

• Verify the site and laterality of the procedure to be performed with the patient

• Assist in properly positioning the patient on the procedure table

• Assist with applying blood pressure cuff and pulse / ox sensor as needed

• Assist with preparation of the skin prior to procedure as needed

• Explain and obtain procedure consent

• Review the Pre-OP checklist

• Verify anticoagulation status

• Start IVs for sedation cases

• Log all vitals before and after the procedure

• Log patient pain scores

• Assist in transporting patients

Responsibilities During the Procedure

• Explain and obtain procedure consent
• Review the Pre-OP Checklist
• Verify anticoagulation status
• Start IVs for sedation cases
• Log all vitals before the procedure
• Log pain scores of patient 
• Assist in transporting patients
• Monitor vital signs
• Provide patient comfort as needed
• Alert to any needs the physician may have

Safety and Sanitation Requirements

• Wear appropriate personal protective equipment (PPE) when in contact with the patient, bodily fluids or hazardous materials
• Wear lead when radiological equipment in use 
• Clean and sanitize any spills immediately
• Maintain a safe environment for the employees and patients at all times
• Sterilize probes after each use
• Maintain sterilization logs and maintenance of small sterilizers
• Initiate lifesaving measures, such as CPR, in emergency situations as observed

Develop and maintain personal and professional skills

• Attend all mandatory staff meetings per year unless excused as evidenced by documentation
• Attend mandatory in-services and a minimum of two pertinent in-services per year as documented
• Actively participate in performance improvement activities as observed or documented

• Establish realistic professional goals as evidenced by the annual performance evaluation

• Actively keep abreast of departmental and organizational activities

• Demonstrate flexibility in response to unexpected change in workload or situations as observed

• Serves on committees and/or participates in changes of policy and procedures that affect the operation of services as documented 

• Assist in the orientation of new personnel as directed

• Support the mission and goals of the company as observed

• Address all emails within 24 hours as documented

• Perform other duties as required

Demonstrate safe and cost-effective practice

• Consistently adhere to OSHA bloodborne pathogen guidelines; apply universal precautions per company standards as observed

• Consistently utilize proper body mechanics as observed

• Accurately complete incident reports within the shift of occurrence and immediately communicates critical incidents to the appropriate person per the organizational chart

• Consistently allocate resources to reduce waste and minimize costs as observed

• Consistently complete assigned duties within stated shifts in a timely manner as observed and documented

BEHAVIORAL EXPECTATIONS

Strive for excellence

• Set challenging goals

• Produce quality work in a timely fashion

• Maintain current knowledge and skill

• Participate in quality and process improvement efforts

• Keep the work area clean, safe and secure

Act Flexibly

• Adapt to change

• See the value of different opinions and new ideas

• Change plans and objectives given new direction or priorities

• Handle stressful situations effectively

Meet Customer Needs

• Meet internal and external customers’ needs
• Find new ways of satisfying customers
• Participate in service improvements efforts
• Listen and respond to customers
• Treat customers with compassion and respect

Work as a Team

• Work as a team player
• Pitch in to help those in need
• Communicate with others appropriately
• Listen and respond to others
• Handle conflict situations effectively
• Foster trust and respect within the team
• Participate in committees and task forces

    Foster Diversity in the Workforce

• Treat all associates and customers with respect, integrity and dignity regardless of background, race, age, gender, gender identity, sexual orientation, religion or disability
• Treat all associates and customers fairly

Be Self-directed

• Take initiative and responsibility for actions
• Identify own learning needs and create/implement Learning Plans
• Perform duties according to policies and procedures
• Demonstrate ethical behaviors
• Maintain confidentiality of information
• Maintain licenses and certifications as appropriate
• Fulfill operating unit/clinical competencies
• Use equipment/resources responsibly

You must refer to upper management for approval or final disposition on the following

• Change in procedure

• Difficult patient situations

• Any situation you are unsure of

Responding with Age Appropriate Clinical Care (Clinical Jobs Only)

• Respond appropriately to the age appropriate psychological and physical needs of patients

• Understand growth and development needs of the age group with which the associate interacts

• Integrate family/support system into patient care, as appropriate

JOB SCOPE AND WORK ENVIRONMENT:

This position is subject to:

• Confidential information

• Extended time sitting at a desk, utilizing a keyboard and multiple monitors

• High stress environment due to turnaround requirements

• Daily hours are subject to change on a daily basis due to schedule

Patient Privacy HIPAA

• Protection of patient privacy

• Patient records and EMR are for treatment use only

The statements in this job description are intended to describe the essential nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB REQUIREMENTS

OTHER REQUIREMENTS:

• Knowledge of common safety hazards and precautions to establish a safe work environment

• Must be able to act calmly and effectively in busy, stressful or emergency situations

• Ability to communicate effectively in person, by phone and in writing

• Require adherence to all policies and procedures, including standards for safety,   attendance, punctuality and personal appearance

• This position must be willing to do any additional tasks as assigned by management

PHYSICAL REQUIREMENTS:

• HEARING: Adequate to perform job duties in person and over the telephone.

  SPEAKING: Must be able to communicate clearly to patients & staff in person and over the telephone.

  VISION: Requires eyesight correctable to 20/20 to operate equipment and read information from printed sources and computer screens.

  OTHER: Requires frequent lifting and carrying items weighing up to 50 pounds unassisted, including assisting patients when required. Adequate physical ability to be present where needed. 

  Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment. 

  The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities 

  or requirements. I have read the job description and understand the functions and objectives of the position at this company. This position must be willing to do any additional assignment by management.